Executive Director, Service Delivery | |
| Job ID | C7-38-FF-3B-3F-53 |
| Company | Ministry of Citizens Services |
| Location | Victoria |
| Province | British Columbia |
| Date Posted | 2018-12-10 |
| Posted Until | 2018-12-30 |
| Job Type | Full-time |
| Job Category | Service Sector |
| Description | |
| Ministry of Citizens Services Victoria Executive Director, Service Delivery $101,900.00 - $127,400.00 annually Service BC Division is government’s leading provider of citizen- and business-centred services. Through our province-wide network of over 60 in-person service centres and a province-wide Contact Centre, we provide over 600 services on behalf of close to 40 partner ministries and agencies. Through BC Registries and Online Services, we provide trusted registry services including the Corporate Registry, Personal Property Registry, Manufactured Home Registry, OneStop Business Registry and BC Online. We also have an important mandate to deliver secure and privacy-enhancing identity services for citizens and businesses, through the Provincial Identity and Information Management Program, to support access to digital government services and information. The Executive Director leads the planning and implementation of government-wide citizen-centred programs and services through the effective operation of Service BC Centre, Service BC Contact Centre and Help Desks. The position manages ongoing relationships with client ministries and agencies and service delivery contracts for the delivery of services provided by Service BC’s Regional Operations. The position collaborates with all branches in the ministry to lead cross-government service improvement, to ensure fully integrated and inter-dependent services are provided, and to continually improve customer access to information and services. Qualifications for this role include: • Related degree or diploma; a combination of education and experience/training may be considered. • Senior leadership experience running large-scale operations preferably with a regional component, including budget and human resource management, public relations/communications, leadership and team building. • Experience developing, negotiating and influencing policies and strategies at the inter-ministry and inter-governmental level • Experience in program development, delivery and evaluation, particularly related to programs that deliver services to the public. • Experience leading strategic and business planning processes. • Experience delivering presentations to senior levels of government. • Experience establishing collaborative relationships with senior leaders and leading organizational change. • A combined ten years’ progressive experience establishing collaborative relationships with executives, senior leaders and senior managers associated with service and program delivery. | |
| Languages | English |
| How To Apply | For more information and to apply online by December 30, 2018, please go to: https://bcpublicservice.hua.hrsmart.com/hr/ats/Posting/view/56455 |
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