Coordinator, CRM - Toronto Blue Jays

Come play a key role in building the future of Sports & Media! Everyone wants to be part of a transformational team – and that’s exactly what we’re building at Rogers Sports & Media. A team that innovates and a team that wins.

At Rogers Sports & Media we are committed to creating and growing teams that are digital-first, fast-moving and bold-thinking and are focused on delivering impact with everything they do. Our impressive collection of assets includes media properties, sports teams, sports events & production, venues, e-commerce platforms and a close connection with our Connected Home and Wireless team. Collectively, we touch 30 million of Canadians every month!

Are you up for the challenge and the fun?  If so, consider the following opportunity!

Are you interested in joining the Toronto Blue Jays Ticketing Team? This is your chance!

The Toronto Blue Jays are looking for a Coordinator, CRM!

OVERVIEW

Reporting to the Manager, CRM, the Coordinator, CRM is responsible for the administration of the CRM system (Salesforce). This role involves collaboration with other teams and departments within the Toronto Blue Jays organization, maintaining quality customer data as well as creating and facilitating processes to support fan retention and new sales growth. 

This role may be for you if: 

• You enjoy collaborating with and inspiring others

• You are analytical, hands-on and unafraid of taking on new challenges

• You thrive in fast paced high-volume working environments

• You love the Toronto Blue Jays!

RESPONSIBILITIES

• Serve as an internal point of contact for Salesforce related items from users within the organization, as well as coordinate with other internal Toronto Blue Jays stakeholders as required 

• Day-to-day administration of Salesforce such as user setup/deactivation, adjusting permissions and troubleshooting technical issues

• Effectively utilizing CRM and ensuring optimal performance by completing platform enhancements as needed

• Developing and implementing processes to align with business needs

• Create and update onboarding documents and train new and existing users

• Maintain and produce accurate reports and dashboards

• Work within Ticket Operations team to support departmental and organizational best practices and meet business goals 

• Collaborate in cross-functional teams across the organization to complete projects and promote consistency

• Perform other duties as assigned 

QUALIFICATIONS

• University degree or College diploma in business/marketing or other related program 

• 2+ years’ experience working with Salesforce or other CRM platform 

• Proven experience designing frameworks for preparing, collecting and displaying CRM insights 

• Experience with Archtics/Ticketmaster or ticketing software is an asset 

• Experience with Tableau or similar B.I. tools an asset

• Prior sales and account management experience is strongly preferred 

• Excellent relationship building and people skills, with the ability to interact effectively with internal and external clients at all levels within the organization 

• Proactive and solution-oriented attitude

• Excellent communication skills, friendly and approachable

• A commitment to service excellence and customer satisfaction 

• Ability to multi-task and meet required deadlines 

• Ability to be confident, persistent and results-oriented 

• Ability to work independently and collaboratively to support a team environment and adhere to the Ticketing Operations department’s objectives, goals and mandates 

• Ability and willingness to work evenings, weekends, and holidays as required

WHAT WE OFFER TO YOU

• Commitment to our team - we want you to succeed!

• Ongoing, hands-on training to help you develop your skills

• Excellent employee discount to use towards Jays gear

• A unique employment experience working for the only MLB team in Canada

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.

Schedule: Full time

Shift: Variable

Length of Contract: Not Applicable (Regular Position)

Work Location: 1 Blue Jays Way (210), Toronto, ON

Travel Requirements: No Selection

Posting Category/Function: Reporting and Analytics & Analyst

Requisition ID: 272648

Posting Notes:  Rogers Sports & Media