Customer Service Specialist | |
| Job ID | D2-77-0C-B2-20-47 |
| Company | Canada Life |
| Location | London |
| Province | Ontario |
| Date Posted | 2024-04-18 |
| Posted Until | 2024-10-15 |
| Job Type | Full-time |
| Job Category | Service Sector |
| Description | |
| Group Retirement Services (GRS) Administration provides administration services for a variety of group products, including RRSP, RPP, DPSP, TFSA, Investment Only and various non-registered plan types. In this role you'll contribute to the effective record-keeping and reporting for GRS customers. You must become proficient with the Group Pension Administration System (GPAS) and GRS processes. Are you customer obsessed? Do you thrive in a fast-paced environment? Do you have a keen eye for detail, enjoy problem-solving and seek out technical challenges? The Customer Service Specialist role is suited to a technically minded, customer-first individual who thrives on building relationships and providing expert solutions. Reporting to the Associate Manager, you will be accountable for: -Handling plan and member maintenance on GPAS, including data updates, financial transactions, and reporting -Handling various inquiries, telephone calls etc. from multiple audiences -The daily management of a block of business -Fostering relationships with plan administrators, brokers, advisors and plan members -Handling sensitive and complex issues in a timely and accurate manner Based on your assignment within GRS you will be specifically accountable for one or more of the following: -End to end handling of death and marriage breakdown transactions (includes requirement gathering, communications, handling unusual situations and ultimately making payments to/on behalf of plan members) -Standard and customized client reporting, including the completion of Annual Information Returns and responding to inquiries from external auditors -End to end daily administration (including contribution processing, investment fund changes, payment of member benefits, basic reporting and supporting advisors and plan administrators) Required competencies and behaviours: -Strong analytical skills; ability to pursue solutions using documented processes and tools available -Customer service focused with a positive can-do attitude -Strong communication skills - both written and verbal -Highly organized with the ability to prioritize and execute a large variety of work -Strong interpersonal skills with the ability to work independently and as part of a larger team -Self-motivated with an ability to effectively multi-task in a fast-paced environment to meet tight deadlines -Strong research and analysis skills with the ability and desire to produce quality work -Strong problem solver with the motivation to seek out answers independently in a changing environment -Fluency in Microsoft Office tools including Word and Outlook -Strong proficiency in Excel (with experience creating formulas, pivot tables, macros, v-look up's etc.) -Knowledge of investment/retirement arrangements and/or GRS business processes an asset -Knowledge of rules and regulations as they relate to GRS products an asset The base salary for this position is between $46,200.00 - $69,300.00 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you. For student opportunities only For our student opportunities, the base salary will be dependent on the number of work terms you have completed along with other factors depending on your program. Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis. Be your best at Canada Life- Apply today! | |
| Salary | $46,200.00 - $69,300.00 Annually |
| Languages | Bilingual French/English an asset |
| How To Apply | Click "Apply Now' |
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