Guest Service Representative | |
| Job ID | CG-HJ-AQ-03-20-45 |
| Company | Wickaninnish Inn |
| Location | Tofino |
| Province | British Columbia |
| Date Posted | 2024-02-13 |
| Posted Until | 2024-08-11 |
| Job Type | Full-time |
| Job Category | Accommodations |
| Description | |
| Join our Front Office Team as a Guest Service Representative, where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as an AAA 4-Diamond Resort and T&L World's Best Hotel. Objectives: - Take and process reservation calls - Welcome guests, check in and check out guests, - Guest Orientation - Deliver amenities (fruit plates, room deliveries etc.) - Answer enquiries regarding the Inn's services and registration by telephone, email and written correspondence, and in person - Guest Service and Concierge related tasks such as arranging recreation trips and recommending local activities/dining options Wage is $20.00 per hour. Financial commitment incentive and staff accommodation are available. Wages may be increased due to annual salary reviews, provincial minimum wage changes or at the employer's discretion. 3 positions available. Benefits: Group Insurance benefits (incl. Vision care benefits, Dental care benefits, Travel insurance) RRSP matching Gratuities, commissions Other Benefits (incl. Hotel/Restaurant discounts, free parking, wellness programs) | |
| Start Date | As soon as possible |
| Salary | $20 Per Hour |
| Credentials | Valid Class 5 Driver's License |
| Education Requirements | - Completion of a 2-year college program in Hotel Management/Front Desk Operations or equivalent experience (Minimum 2 years' experience in the Service Industry or 1 years of experience in a high-end luxury facility) is necessary |
| Essential Skills | - Exemplary guest service skills and a demonstrated willingness to exceed guest expectations are the minimum expectations for all Wickaninnish employees - Must be willing to be part of a world-class Front Office team - A professional and groomed appearance is required - Excellent interpersonal and communication skills, both written and verbal are needed - Strong organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem-solving skills are necessary - Working knowledge of Maestro, Microsoft Word and Excel and File Maker Pro are assets - Must enjoy working evenings and weekends |
| Experience | - Completion of a 2-year college program in Hotel Management/Front Desk Operations or equivalent experience (Minimum 2 years' experience in the Service Industry or 1 years of experience in a high-end luxury facility) is necessary - Previous Reservations experience is an asset |
| Languages | English |
| Work Settings | - A mutual understanding of your employment duration will be determined during your interview - Must be legally authorized to work in Canada |
| How To Apply | In order to apply for this career opportunity, send your resume and cover letter to jobs@wickinn.com. By submitting an application, you are attesting that the information given is accurate and you give consent to The Wickaninnish Inn to verify through means of previous employer contact and collection of information directly or indirectly through public social media. As we receive a high volume of e-mails, we are only able to respond directly to you if your Resume and interests align with our currently available positions. |
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