Customer Relations Specialist | |
| Job ID | BF-C0-B3-88-1C-AC |
| Company | Canada Life |
| Location | Montreal, Winnipeg, London, Regina |
| Province | Across Canada |
| Date Posted | 2024-04-18 |
| Posted Until | 2024-10-15 |
| Job Type | Full-time |
| Job Category | Miscellaneous |
| Description | |
| As a Customer Relations Specialist in our Group Customer Contact Services department you'll be responsible for providing courteous, accurate and timely responses to incoming benefit inquiries. This is an extremely important role within the Canada Life team as you are often the first point of contact for plan members with questions. You'll partner closely with other departments in making our members feel valued and appreciated! The department operates from 6:30am to 8pm (EST), Monday to Friday, which means no late evenings and no weekends! We are closed on statutory holidays too. You'll also benefit from many advantages, such as: Full time hours -Paid six-week training program -Three paid Personal days and paid vacation. -Excellent benefits -Pension plan -Option to participate in the Share Ownership Program -Bonus plan based on your individual performance -Education reimbursement program $2,000 (annually) -Career advancement options -Being a part of a great team! As part of our team you will: -Effectively troubleshoot/resolve medical, dental and drug telephone/email inquiries using various systems and tools in a timely fashion -Provide accurate responses to plan members, medical and dental providers, and plan administrators, while maintaining the highest level of customer service -Actively participate in an ongoing learning environment where you'll receive developmental opportunities Does this sound like you? -You have superior customer service skills and are an effective listener -You are resilient and able to handle the stress of a 'real-time' environment -You have a natural curiosity and are a critical thinker -You have an optimistic outlook and have a positive approach to work -You possess strong organizational and time management skills -You have excellent Microsoft Office skills and an ability to learn multiple computer systems, both Windows based and other -You have strong written communication skills -You've demonstrated the ability to solve problems through investigation and make timely decisions -You have a high school diploma or equivalent -Bilingual (French/English) is an asset Network Requirements 1) Home Network WIRED (LAN Cat5e or higher cable) directly from CL Laptop to Home Router/modem. 2) Internet Service Provider (ISP) minimum connection: 50MB Download & 5MB Upload speeds (speedtest.net screenshot to confirm) 3) Note: 250MB bandwidth per month usage or higher may be consumed Reliability Status security clearance - this is a personnel security status that is required before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website- The base salary for this position is between $37,300.00 - $55,900.00 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you. For student opportunities only For our student opportunities, the base salary will be dependent on the number of work terms you have completed along with other factors depending on your program. Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis. Be your best at Canada Life- Apply today! | |
| Salary | $37,300.00 - $55,900.00 Annually |
| Languages | Bilingual (French/English) Is An Asset |
| How To Apply | Click "Apply Now" |
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