Senior Technical Analyst | |
| Job ID | AB-C2-C3-39-59-B6 |
| Company | Blackman Support Services Ltd. |
| Location | Victoria |
| Province | British Columbia |
| Date Posted | 2024-01-24 |
| Posted Until | 2024-07-22 |
| Job Type | Full-time |
| Job Category | Information Technology |
| Description | |
| Job Duties: -Provide technical operational support and advice to clients remotely and/or in person in relation to computer hardware, software and server setup and issues. -Utilize a ticket tracking system to log issues, triage problems into a priority order, document work performed and confirm resolutions reached. -Follow company manuals and user guides to identity issues and provide effective resolutions. -Design, build and commission networks and servers, and diagnose and resolve related problems. -Design and maintain proactive maintenance of systems, server backups, applications and software. -Prepare and monitor periodic reports with key metrics. -Create and administer security ID, sharing and delegation. -Complete computer and server migrations to/from/between hosted solutions. -Assist clients with information technology project management. -May setup and maintain hardware for client use. -May supervise, mentor, and assist less experienced colleagues at all support Tiers. Employment Requirements: -Minimum of 5 years of experience as an information technology technical analyst, support specialist or similar position. -A college diploma in computer programming, or equivalent occupational credentials, is preferred, but not essential. -Experience with ERP and MRP systems. -Knowledge of software applications and technical products, including Windows Workstation and Server, Microsoft Exchange, Active Directory, Server Virtualization, Microsoft Office and 365, SharePoint, Azure, Cloud, Veeam and SQL database management. -Experience with video security, access control, and IIoT systems. -Experience with supporting and servicing storage hardware and servers. -Knowledge of networking hardware and technologies, such as VLANs and VPNs. -Excellent oral and written communication and interpersonal skills. -Strong analytical and problem-solving skills. -Ability to work independently, efficiently and perform well under pressure. -Highly organized and have the ability to multi-task. -Ability to sit for extended periods of time. -Must have the ability to travel across Vancouver Island and lower mainland BC, in accordance with client needs. -Must provide a Criminal Record Check from country of residence. -English language ability. Terms of Employment: -$70,000 per year, plus the opportunity to earn a bonus. -Permanent, full-time position (40 hours per week). -Must be available to work a variety of shifts between Monday to Sunday, including days, evenings and holidays. -Benefits include extended healthcare, dental cover, the possibility of temporary accommodation (subject to need and availability), and a financial allowance where a personal vehicle and/or cell phone are used for work purposes. Location: -Primary Location: 302-3960 Quadra St, Victoria, BC, V8X 4A3 -Travel across Vancouver Island and lower mainland BC is required to meet client needs. | |
| Languages | English Language Ability |
| How To Apply | Please email your resume to resumes@blackmansupport.com |
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