Bilingual Pension Benefits Specialist Associate - 12-month Contract | |
| Job ID | 92-A8-6F-A0-8E-98 |
| Company | Ontario Teachers' Pension Plan |
| Location | Toronto |
| Province | Ontario |
| Date Posted | 2024-06-10 |
| Posted Until | 2024-12-07 |
| Job Type | Full-time |
| Job Category | Miscellaneous |
| Description | |
| We are looking for someone to bring their own exceptional skills and personality to a diverse group. You will be working with a hardworking team passionate about delivering outstanding service to our members without compromising quality or customer experience. Our goal is to help you develop the required skills and knowledge during your first year as a Bilingual Pension Benefits Specialist Associate (PBSA) to work independently and achieve quality benchmarks, in order to progress to a full time permanent role as a Pension Benefits Specialist. Who you'll work with This role reports to the Manager, Member Experience-Pensioner Experience. What you'll do In this associate year, you will actively participate, provide feedback and demonstrate proficiency to Senior PBS and Trainers during independent learning activities, one-on-one working sessions and virtual classroom training. -Provide customer service answering direct inquires (phone, e-mail, web, written), under the supervision of a Team Coordinator then independently, to plan members, pensioners, survivors, other beneficiaries and third parties. - Process pension benefits in accordance to the terms of plan and other applicable legislation. -Review client files, assess eligible benefit scenarios, provide counselling, web support and perform benefit calculations during the point of contact. -Respond to member e-mail and mail inquiries regarding benefit questions, general pension questions, requests for web support and updates to personal information. -Process sophisticated benefit calculations, where you may need to research the method to perform accurate calculation. -Meet with clients in person for one-on-one interviews / appointments. -Interpret and assess client needs, eligibility requirements, critical issues, reporting requirements and write-offs. What you'll need -Must be bilingual in French and English, with excellent verbal and written communication skills in both languages. -excellent analytical, interpersonal, listening and multitasking skills. -Excellent ability to communicate effectively, both verbally and in writing. -Ability to work effectively in a high pressure environment while maintaining a high standard of accuracy and timeliness. -Flexibility, dependability, tact and diplomacy are required. -Familiarity with Microsoft Office, use of social media tools and online applications. -Relevant university degree and/or client service experience required. What we're offering -Competitive compensation -Numerous opportunities for professional growth and development -A flexible/hybrid work environment combining in office collaboration and remote working -Our Flexible Travel Program gives you the option to work abroad in another region/country for up to a month each year -Employee discount programs including Edvantage and Perkopolis | |
| Languages | English |
| How To Apply | Click "Apply Now" Are you ready to pursue new challenges and take your career to the next level? Apply today! You may be invited to complete a pre-recorded digital interview as part of your application. Accommodations are available upon request (peopleandculture@otpp.com) for candidates with a disability taking part in the recruitment process and once hired. |
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