Customer Service Supervisor - Retail | |
| Job ID | 8E-49-1A-D0-09-FD |
| Company | 1294711 Alberta Ltd. O/a City Fish |
| Location | Calgary |
| Province | Alberta |
| Date Posted | 2024-03-24 |
| Posted Until | 2024-09-20 |
| Job Type | Full-time |
| Job Category | Retail |
| Description | |
| Work Location: #8 3515 27 St NE, Calgary, AB T1Y 5E4 Terms of Employment: Full-time, Permanent Company Info: City Fish has been in the wholesale and distribution business since 1985. It also developed retail business opening to public customers. For over 34 years, we pride ourselves in providing supreme quality fresh, frozen and live seafood to a wide variety of food service operations in Calgary and its surrounding areas including but not limited to supermarkets, restaurants, entertainment establishments and institutions. Job Duties: 1. Provide effective leadership to the customer service team, fostering a positive and productive work environment. Delegate tasks appropriately, monitor performance, and provide regular feedback to team members. 2. Oversee the provision of exceptional customer service, ensuring all inquiries, complaints, and requests are handled promptly and professionally. Serve as a point of escalation for complex customer issues. 3. Develop and implement training programs to enhance the customer service skills of team members. Conduct regular coaching sessions to address performance gaps and support continuous improvement. 4. Manage the flow of customer service operations, including staffing schedules, task assignments, and workload distribution. Optimize efficiency while maintaining high service standards. 5. Monitor interactions between team members and customers to ensure adherence to company policies and procedures. Conduct regular quality assessments and implement corrective actions as needed. 6. Collaborate with relevant departments to maintain adequate inventory levels of retail products. Monitor stock levels, place orders as necessary, and ensure accurate inventory records. 7. Work closely with the sales team to coordinate customer service activities that support sales efforts. Provide product knowledge training to customer service staff to enhance their ability to upsell and cross-sell. 8. Handle escalated customer issues that cannot be resolved by front-line staff. Investigate complaints thoroughly, identify root causes, and implement solutions to prevent recurrence. 9. Generate regular reports on key performance metrics such as customer satisfaction scores, response times, and resolution rates. Analyze data to identify trends and opportunities for improvement. 10. Authorize returns of merchandise, following established policies and procedures to ensure customer satisfaction while safeguarding the interests of the company. 11. Facilitate clear and effective communication between the customer service team and other departments within the organization. Relay important information regarding product updates, policy changes, and customer feedback. 12. Proactively identify areas for improvement within the customer service function and develop strategies to address them. Encourage innovation and best practices to enhance the overall customer experience. Qualifications: 1. College/CEGEP or equivalent experience， preferred in business admin, economy, etc 2. Proven experience in a customer service leadership role with at least 1-2 years, preferably in a retail environment. 3. Knowledge of retail operations and inventory management practices. 4. Ability to work effectively under pressure and adapt to changing priorities. 5. Leadership qualities, including the ability to motivate and inspire team members. 6. Commitment to providing exceptional customer service and driving continuous improvement. | |
| Start Date | As soon as possible |
| Salary | $21.00 To $23.00 Hourly (To Be Negotiated) |
| Languages | English |
| How To Apply | By email: tsglobalhiring@gmail.com |
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