Tour Guide | |
| Job ID | 67-4C-3E-A8-C2-9D |
| Company | Tourland Travel Ltd O/a Calgary Tours |
| Location | Calgary |
| Province | Alberta |
| Date Posted | 2024-03-24 |
| Posted Until | 2024-09-20 |
| Job Type | Full-time |
| Job Category | Hospitality |
| Description | |
| Work Location: 814 Centre Street North Calgary AB T2E 8K1 Terms of Employment: Full-time, Permanent Company Info: Calgary Tours is located at Calgary, Alberta, Canada which is the nearest fly-in city to enter the Canadian Rockies. Since 1994, Calgary Tours has provided tour services to the Canadian Rocky Mountains and West-Canada. Our staff has over 20 years experience and numerous clients, including government officials and well-known entrepreneur. We are designated and most premier tour operator for many international companies in Canada and around the world. Our company also has the best service team with experienced staff for FIT or Guided tour. Our own operation of the seat in coach package with best customer service directly, and also there are different departments such as air tickets / package tours / customized itineraries / charter rentals, to meet your different travel needs, we sincerely invite you to share the beautiful world with us. Job Duties: 1. Safely operate designated sightseeing or tour vehicles, adhering to all traffic regulations and ensuring the comfort and safety of passengers. 2. Provide commentary and guidance while driving, highlighting points of interest along the route and maintaining an engaging atmosphere throughout the tour. 3. Coordinate with transportation providers and accommodation facilities to confirm reservations for tour groups, ensuring seamless logistics and accommodations for guests. 4. Address any discrepancies or changes in reservations promptly and effectively to minimize disruptions to the tour itinerary. 5. Collect administration or entrance fees from tour participants as required, accurately documenting transactions and ensuring proper accounting procedures are followed. 6. Organize and coordinate recreational activities included in the tour itinerary, such as outdoor excursions, cultural experiences, or leisurely pursuits, ensuring a well-rounded and enjoyable experience for guests. 7. Provide detailed descriptions of points of interest, landmarks, and attractions visited during the tour, engaging guests with informative commentary and answering questions to enhance their understanding and appreciation. 8. Supply guests with additional information, maps, and resources to further explore destinations at their leisure. 9. Address any issues or challenges that arise during the tour, including itinerary adjustments, transportation delays, or unforeseen circumstances, employing problem-solving skills and resourcefulness to ensure guest satisfaction and the smooth continuation of the tour. 10. Assist guests with luggage transfers between accommodations and transportation vehicles, ensuring belongings are handled with care and accounted for throughout the tour. 11. Guide guests through check-in procedures at accommodation facilities and transportation terminals, providing assistance and support as needed to facilitate a seamless transition. 12. Utilize microphones or other communication devices to provide clear directions, announcements, and relevant information to tour participants, ensuring all guests can hear and follow along effectively. 13. Facilitate international border crossings for tour groups, ensuring all necessary documentation and procedures are completed efficiently and in compliance with relevant regulations. 14. Offer guidance and information to guests on tipping customs, currency exchange rates, metric conversion, and other practical details relevant to their travel experience, helping to enhance their overall comfort and convenience. 15. Accommodate guests with special needs or requests, including mobility assistance, dietary restrictions, or language support, ensuring their comfort and inclusion throughout the tour experience. 16. Lead guided tours of museums, galleries, historical sites, and other cultural attractions, delivering informative and engaging commentary, answering inquiries, and providing insights into the significance and context of the exhibits. 17. Transport or escort individuals or groups on tours of cities, waterways, industrial facilities, and other establishments, offering insights into local industries, infrastructure, and landmarks while ensuring a safe and enjoyable experience for all participants. Qualifications: 1. Completion of high school. 2. Previous experience in tourism, hospitality, or customer service is preferred but not required, we will provide on-job training. 3. Knowledge of multiple languages is a plus, especially Chinese. 4. The role of a Tour Guide in Calgary involves dynamic and energetic interactions with guests, requiring the ability to adapt quickly to changing situations and maintain a high level of enthusiasm throughout the tour. 5. Tour Guides must thrive in situations where they may need to think on their feet, address unexpected challenges, and ensure the smooth operation of tours, even under demanding circumstances. 6. Tour Guides must thrive in situations where they may need to think on their feet, address unexpected challenges, and ensure the smooth operation of tours, even under demanding circumstances. 7. A strong focus on guest satisfaction is paramount, with Tour Guides dedicated to exceeding guests' expectations and creating unforgettable experiences tailored to their interests and preferences. 8. Collaboration and teamwork are integral to our company culture, with Tour Guides working cohesively with colleagues to ensure the success of tours and create a positive working environment for all staff members. 9. Leading tours in Calgary may involve walking long distances, standing for extended periods, and navigating various terrains, requiring a reasonable level of physical fitness and stamina. | |
| Start Date | As soon as possible |
| Salary | $18.00 Hourly |
| Languages | English |
| How To Apply | By email: tsglobalhiring@gmail.com |
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