CAMPUS CLASSROOM TECHNOLOGIES - AUDIO-VISUAL TECHN

JD#: JD1327

Department description:

A part of McMaster University Library, Campus Classroom Technologies (CCT) and Library Computing is responsible for the design, installation, maintenance, and ongoing support of audio-visual presentation equipment in approximately 150 Registrar-controlled classrooms across campus.  CCT provides support to all classroom users, including faculty, instructors, students, staff, and guests. 

General Description:

Responsible for providing support on the use of classroom learning technologies to faculty, instructors, staff and students and maintaining audio-visual (AV) equipment, including performing preventative maintenance and repairs. Demonstrates knowledge and understanding of audio, video and lighting properties and systems to produce a good quality presentation/ recording. Diagnoses and troubleshoots to resolve equipment problems. Remain current on evolving technologies to provide support.

Representative Duties & Responsibilities:

• Test, troubleshoot, repair, maintain, install, and upgrade various audio-visual equipment, web conferencing systems, recording equipment, multi-media and presentation equipment to ensure optimal performance of equipment.
• Set up, operate, configure, and remove portable A/V equipment for classroom or special events use.
• Integrate technologies, programs and software as needed.
• Perform on-site analysis, diagnosis, and resolution of software and hardware problems for a variety of end users, including faculty and instructors. Recommend and implement corrective solutions, including performing off-site repairs.
• Conduct regular classroom sweeps to ensure proper functionality of A/V equipment.
• Support with the technical assistance and day-to-day operations including the use of the departmental ticketing system, equipment bookings, orientation sessions and technical assistance.
• Write a variety of documents including general correspondence, reference materials and troubleshooting guides. 
• Provide training to end-users on various technology and equipment.
• Provide advice and guidance to faculty, instructors, staff and students regarding the various technology and equipment available.
• Document instances of audio-visual equipment failure, repair, installation, and removal. Build and maintain a spare parts inventory for all audio-visual equipment.
• Make recommendations, source pricing information and purchase audio-visual equipment and consumables. Inspect and verify all audio-visual deliveries upon receipt.
• Manage vendor equipment contracts and oversee contract-based installations.
• Remain current with frequent developments in hardware and software technology.

Supervision:

• Ensure adherence to quality standards and procedures for short-term staff and volunteers.

Qualifications:

• 2-year Community College diploma in Audio-Visual Technology, Electronics, or related field of study.
• Requires 2 years of relevant experience.

Assets:

• Ability to work both independently and as part of a team with a strong understanding of the importance of teamwork.
• Excellent customer service skills.
• Able to provide technical support over the phone, in-person, or using remote/virtual tools.
• Able to troubleshoot, maintain and install professional AV/IT equipment.
• Familiarity with IT security practices and network infrastructure.
• Familiarity with assistive technologies and with accessible workflows and outcomes.
• Familiarity with lecture capture tools and software.

What McMaster has to Offer:

Please visit our site https://hr.mcmaster.ca/employees/total-rewards/staff/  for information on our competitive total compensation package which includes but not limited to:

• Employer Paid benefits such as Extended Health, Dental, Emergency Out-of-Country Travel Coverage & Basic Life Insurance.
• Progressive paid annual vacation plan.
• Training, coaching and professional development opportunities.
• Employee tuition assistance for continuous development and education.
• Opportunity to be a part of an academic environment working alongside professionals who share a passion for learning.