Bilingual Service Writer

Great company. Great people. Great opportunities.

En tant que redacteur de service - Services d'equipement client (CES) chez United Rentals, vous serez responsable des taches administratives liees au service et a la maintenance. Ces taches comprennent, mais sans s'y limiter, l'execution des ordres de travail, le suivi du temps des techniciens, le recouvrement de la garantie et la mise a jour de la maintenance preventive. Vous etes egalement responsable de la planification, de la tenue des dossiers d'equipement, du traitement des factures liees au service, du traitement des demandes des clients et de la tenue du service apres-vente informe des bulletins de service et des informations generales.

Votre solide ethique de travail, votre fiabilite et votre attitude positive feront de vous un atout pour notre succursale et l'ensemble de l'organisation. Si vous souhaitez avoir la chance de vous

demarquer avec le plus grand fournisseur de location d'equipement au monde, envisagez un avenir avec United Rentals. Vous serez soutenu par une solide equipe de gestion qui vous aidera

a atteindre vos objectifs. L'excellence dans ce poste stimulant et enrichissant ouvre la voie a des possibilites d'avancement.

Les taches supplementaires comprennent ce qui suit :

• Achevements d'ordres de travail, tels que l'ouverture et la fermeture d'ordres de travail avec des informations precises

• Rapports sur le temps des techniciens, assurez-vous que toutes les heures remunerees disponibles pour le travail sont enregistrees avec precision et en temps opportun

• Assurez-vous que toutes les taches eligibles a la garantie sont creees et soumises a la garantie

• Surveiller les rapports de garantie pour s'assurer que toutes les reclamations sont correctement cloturees

• Executez des rapports de maintenance preventive et planifiez les travaux de maniere appropriee pour maintenir un niveau eleve d'actualite de la flotte

• Gerer les problemes lies a la maintenance de l'equipement avec un sentiment d'urgence eleve

• Tenir la direction informee des preoccupations des clients

• S'assurer que toutes les factures liees au service sont correctement codees dans le bon grand livre

• Autres taches assignees au besoin

Exigences de l'emploi:

• Diplome d'etudes secondaires ou equivalent

• Permis de conduire valide avec dossier de conduite acceptable

• a 2 ans d'experience dans un atelier ou un environnement de service

• Competences informatiques de base

• Attention au detail

• Capacite a effectuer plusieurs taches dans un environnement occupe

• Sens aigu de l'urgence en ce qui concerne le service a la clientele

• Competences superieures en service a la clientele, en travail d'equipe et en communication verbale/ecrite

Ce poste est considere comme sensible a la securite aux fins des politiques et procedures de United Rentals.

If you'd like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals!

As a Service Writer - Customer Equipment Solutions (CES), you will be responsible for service and maintenance related administrative duties. These duties include but are not limited to work order completion, technician time tracking, warranty recovery and preventive maintenance currency.  You are also responsible for scheduling, maintaining equipment files, processing service related invoices, handling customer inquiries and keeping the service department informed with respect to service bulletins and general information.

What you'll do:

• Work Order Completions, such as opening and closing work orders with accurate information

• Technician Time Reporting, ensure all paid hours available for work are recorded accurately and timely

• Ensure that all tasks eligible for warranty are created and submitted for warranty

• Monitor warranty reporting to ensure that all claims are properly brought to closure

• Run Preventive Maintenance reports and schedule work as appropriate to maintain a high level of fleet currency

• Handle equipment maintenance related issues with a high sense of urgency

• Keep Management informed of customer concerns

• Ensure all service-related invoices are properly coded within the correct General Ledger

• Other duties assigned as needed

Requirements:

• High School diploma or equivalent

• Valid driver's license with acceptable driving record

• 1 - 2 years experience in a shop or service environment

• Basic computer skills

• Attention to detail

• Ability to multi-task in a busy environment

• High sense of urgency with respect to customer service

• Superior customer service, teamwork and verbal/written communication skills

This position is deemed Safety Sensitive for purposes of United Rentals' policies and procedures.

Why join us?

We don't just "talk the talk!" We're an award-winning company (recently named a Glassdoor Best Place to Work in 2023) that truly cares about our people - That's why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:

• Paid Parental Leave

• United Compassion Fund

• Employee Discount Program

• Career Development & Promotional Opportunities

• Additional Vacation Buy Up Program (US Only)

• Early Wage Access through Payactiv (US Hourly Only)

• Paid Sick Leave

• An inclusive and welcoming culture

Learn more about our full US benefit offerings here.

Mutual respect for the dignity and fundamental rights of all persons defines our culture. United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email careers@ur.com for assistance.

United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, education, training, experience, skills, and ability.