Learning Technologies Triage Specialist

Job ID54-08-59-89-C9-58
CompanyRed River College
Date Posted2020-05-15
Posted Until2020-06-01
Job TypeFull-time
Job CategoryEducation
Learning Technologies Triage Specialist
Centre for Learning and Program Excellence

Position Location: Notre Dame Campus (Winnipeg, MB)

Full-Time Position Available

This competition may be used to establish a 12 month eligibility list of qualified candidates for future vacancies.

Red River College is a leader in applied learning and innovation. Our talented team of employees is passionate about education, innovation and student success. We offer competitive salaries, extensive benefits, and the opportunity for personal and professional growth in a rewarding career.

Duties: Red River College's Centre for Learning and Program Excellence is hiring a Learning Technology Triage Specialist. This position reports to the Learning Technologies Supervisor. The Triage Specialist provides basic support for teaching and learning technologies. They handle support requests via email and in person, and troubleshoot web-based technology problems. They engage with clients by asking follow-up questions and using their knowledge of troubleshooting techniques to diagnose the specific problems being faced by users. In response they provide known solutions to the problems, or forward the users to more advanced levels of support. They will also be responsible for producing educational technology training and support resources and researching new learning technologies.

- 2 year college diploma in an IT, digital media, or technical discipline. An equivalent combination of education and experience may be considered.
- 2+ years experience in technical support troubleshooting and customer service
- Experience supporting complex modern web applications both face-to-face and at a distance
- Exceptional interpersonal skills dealing with sometimes frustrated or stressed clients
- Demonstrated ability to collaborate, work efficiently and prioritize while exercising reasonable judgment in a fast -paced, multitasking environment.
- Excellent written communication skills
- Excellent verbal communication skills
- Values Diversity, Equity, and Inclusion
- Commitment to lifelong learning

- Experience in manipulating basic HTML and CSS
- Knowledge of the use of technology in online or blended learning.
- Experience supporting the Brightspace by D2L learning management system
- Experience with educational technologies such as iSpring, WebEx, LinkedIn Learning, Camtasia, etc.

- Applicants must be legally entitled to work in Canada
- This position may be required to work evenings and/or weekends
How To ApplyApplicants are to clearly demonstrate how they satisfy the selection criteria in their written submissions and must identify the competition number they are applying for in the subject line of the email

Apply to Red River College by email: humanresources@rrc.ca

This competition may be used to establish a 12 month eligibility list of qualified candidates for future vacancies.

We seek diversity in our workplace. Aboriginal persons, women, visible minorities and individuals with disabilities are encouraged to apply.

Competition #: 2020-056
Closing Date: June 1, 2020
Salary: $42,990 - 58,801 per annum

We thank all applicants for their interest, but only those selected for an interview will be contacted. Red River College provides accommodations to applicants with disabilities throughout the hiring process. If an applicant requires accommodation during the application or selection process, Human Resource Services will work with the applicant to meet the accommodation needs.

For more information and other employment opportunities, visit www.rrc.ca/hr

2055 Notre Dame Ave, Winnipeg, Manitoba, Canada R3H0J9