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Member Services Representative

Job ID50-10-80-0C-E6-87
CompanyAssiniboine Credit Union
Date Posted2023-09-15
Posted Until2023-10-15
Job TypeFull-time
Job CategoryFinance
Reporting to the Manager, Member Service, the Member Service Representative serves as a knowledgeable and confident ambassador for the credit union products, services, and values, identifying opportunities that best suit the members' needs. Responsibilities include answering member inquiries and providing advice regarding ACU credit union products & services, referring members to other specialists within the credit union. Front line duties include working with cash as well as providing transactional service with accuracy and efficiency.


Provide a high level of service by attending to members and visitors in a courteous and professional manner, ensuring all advice and service delivery standards are met and exceeded at all times.
Analyze the members' needs to determine alternative credit union services and products that will benefit the member most.
Provide advice and service delivery on credit union products, ensuring that referrals are directed to the appropriate person or department within the credit union.
Solicit new members and contribute to the overall business development through service excellence and product knowledge.
Meet personal and referral targets, as well as work in collaboration to successfully achieve overall branch and business targets.
Provide transactional service to members by processing deposits, withdrawals, loan and utility payments, money orders, cheque cashing etc.
Ensure all inquiries, information requests and transactional services are completed accurately and efficiently.
Resolve member complaints and problems when possible, referring more complex problems to the appropriate person or department - ensuring seamless member service.
Observe and adhere to all credit union policies and procedures on internal control and risk management including security requirements for cash custody & safe guarding, frauds, forgeries and robbery procedures.
Stay abreast of all product knowledge, functional processes and procedures in order to facilitate quality and seamless delivery of service to members.
Understands, respects, and supports ACU's commitment to corporate social responsibilities, respectful workplace and diversity initiatives.
Employees are required to keep strictly confidential the affairs of anyone whose private information becomes available to them in the course of their duties.
Education RequirementsThe competencies for this position would require a minimum grade twelve diploma, plus two to three years job related experience or an equivalent combination of education and experience.
Essential SkillsStrong customer service skills
Strong communication skills
Detail oriented
Problem solving skills
Ability to multitask
Self-leader/team player
Strong computer application skills
Cash handling skills
Knowledge of credit union products and services
How To ApplyClick "Apply Now"