Customer Relations Specialists | |
| Job ID | 39-7E-5B-58-69-B5 |
| Company | Canada Life |
| Location | Hybrid - Toronto, London, Montreal and Winnipeg OR Canada-wide remote |
| Province | Across Canada |
| Date Posted | 2024-03-07 |
| Posted Until | 2024-09-03 |
| Job Type | Full-time |
| Job Category | Service Sector |
| Description | |
| As a Customer Relations Specialist in our Group Customer Contact Services department you'll be responsible for providing courteous, accurate and timely responses to incoming benefit inquiries. This is an extremely important role within the Canada Life team as you are often the first point of contact for plan members with questions. We are looking for candidates with superior customer service skills and comfortable with learning / navigating through multiple complex computer systems. There will be a five week paid training program at the start of employment. This position is hybrid preferred (Toronto, London, Montreal and Winnipeg), but does have flexibility to be remote Canada-wide. As you will be handling Federal government claims, there is a requirement for a Reliability Status security clearance - this is a personnel security status that is required before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. More information here: Reliability status request process - Personnel security screening processes - Personnel security screening - Security requirements for contracting with the Government of Canada - Canada.ca (tpsgc-pwgsc.gc.ca) Hours: This department operates from 6:30am to 8pm (EST), Monday to Friday - no late evenings and no weekends! Comprehensive Total Rewards Package: • Salary Range $42,000 - $49,000 (based on location) • Bonus plan based on your individual performance • Full time hours • Paid six-week training program • Three paid Personal days and paid vacation. • Excellent benefits • Pension plan • Option to participate in the Share Ownership Program • Bonus plan based on your individual performance • Education reimbursement program $2,000 (annually) • Career advancement options • Being a part of a great team! | |
| Languages | Bilingual (French/English) Is An Asset |
| Other | As you will be handling Federal government claims, there is a requirement for a Reliability Status security clearance - this is a personnel security status that is required before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. More information here: Reliability status request process - Personnel security screening processes - Personnel security screening - Security requirements for contracting with the Government of Canada - Canada.ca (tpsgc-pwgsc.gc.ca) |
| How To Apply | Click "Apply Now' Once applied, please send an email to Nikki Vieira, DEI Talent Acquisition Partner (Nikki.Vieira@canadalife.com). |
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