Coordinator, Student Case Management

About Toronto Metropolitan

At the intersection of mind and action, Toronto Metropolitan University (TMU) is on a transformative path to become Canada's leading comprehensive innovation university. Integral to this path is the placement of equity, diversity and inclusion as fundamental to our institutional culture. Our current academic plan outlines each as core values and we work to embed them in all that we do.

TMU welcomes those who have demonstrated a commitment to upholding the values of equity, diversity, and inclusion and will assist us in realizing the benefits of embedding these values into the work at every level and in every unit of the university. In addition, to correct the conditions of disadvantage in employment in Canada and to bring lived experiences to the work, we encourage applications from members of equity deserving groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit Peoples in Canada, First Nations Peoples in the United States, racialized people, Black people, persons with disabilities, women, and  2SLGBTQ+ people. Preference will be given to candidates with lived experiences as people from equity deserving groups, as well as experience working with these communities with which the University works every day. Please note that all qualified candidates are encouraged to apply and we welcome newcomers and immigrants to Canada.

In April 2022, the university announced its new name of Toronto Metropolitan University. Learn more about our next chapter.

About the Office of Student Care

The Office of Student Care works with the TMU community to identify and support students in distress and assist students who are navigating challenging personal, academic, medical, mental health, housing and/or financial issues.  In addition, by upholding and promoting community standards of respect, civility and safety, the Office of Student Care addresses disruptive student behaviour in the community.  The Office of Student Care works from a holistic, trauma-informed framework, committed to the support, accountability and education of students. The Student Care team is committed to the principles of restorative justice, and believes that students can grow from challenging experiences so they can remain successful in their academic and personal lives while part of the TMU community.

The Opportunity

The Coordinator, Student Case Management provides support, guidance and consultation to facilitate the resolution of complex issues and support student success. The Coordinator, Student Case Management works with students to address concerns and to refer to appropriate internal/external services and resources, developing individual case management plans usings a strengths-based approach to provide student care. This individual is a core member of the Student Case Management team and assists with the coordination of next steps in risk management and holistic care of students navigating complex needs.

Qualifications
To help us learn more about you, please provide a cover letter and resume describing how you meet the following required qualifications:

• Completion of a post-secondary degree in social work, counseling, occupational therapy, psychology, public health or a related degree.
• Minimum of 5 years of related experience in supporting students, preferably in a university setting, with a demonstrated background in residence life, student affairs, health and wellbeing, community services, etc.
• Knowledge of current issues and best practices regarding student case management, student conduct administration, youth culture, student development theory, trauma-informed approaches to care, and student service delivery.
• Knowledge of legal and human rights legislation and community resources for survivors of violence or trauma.
• Knowledge of current trends and priorities in the field of risk assessment and risk management.
• Strong verbal communication skills. 
• Demonstrated ability to work diplomatically and build relationships with a wide variety of stakeholders and across a diverse population.
• Demonstrated expertise in holistic case management and considerable skills in developing, managing and maintaining a database of student records.
• Highly developed problem solving and critical thinking skills.
• Strong research and analytical skills.
• Proficiency with the Google Suite and email software.
• Capability and flexibility in managing conflicting priorities and demands from multiple individuals, frequently in emotionally charged situations.
• Demonstrates empathy and respect when working with student, staff and external parties. Ability to work diplomatically and build relationships with a wide variety of stakeholders.
• Equity, diversity, and inclusion: Awareness of issues of equity and the needs of diverse populations and the ability to recognize and articulate the university's responsibilities.

Additional Information (MAC)

• An equivalent combination of education and experience may be considered.
• As part of the selection process, candidates may be required to complete an occupational assessment. 
• Applications will only be accepted online through Toronto Metropolitan University's career site. 
• We will provide an accessible experience for applicants, students, employees, and members of the Toronto Metropolitan University community. We are committed to providing an inclusive and barrier-free work environment, starting with the recruitment process. If you have restrictions that need to be accommodated to fully participate in any phase of the recruitment process, please submit your request through the AskHR webform. All information received in relation to accommodation will be kept confidential.