Manager, International Student Experience

About Toronto Metropolitan

At the intersection of mind and action, Toronto Metropolitan University (TMU) is on a transformative path to become Canada's leading comprehensive innovation university. Integral to this path is the placement of equity, diversity and inclusion as fundamental to our institutional culture. Our current academic plan outlines each as core values and we work to embed them in all that we do.

TMU welcomes those who have demonstrated a commitment to upholding the values of equity, diversity, and inclusion and will assist us in realizing the benefits of embedding these values into the work at every level and in every unit of the university. In addition, to correct the conditions of disadvantage in employment in Canada and to bring lived experiences to the work, we encourage applications from members of equity deserving groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit Peoples in Canada, First Nations Peoples in the United States, racialized people, Black people, persons with disabilities, women, and  2SLGBTQ+ people. Preference will be given to candidates with lived experiences as people from equity deserving groups, as well as experience working with these communities with which the University works every day. Please note that all qualified candidates are encouraged to apply and we welcome newcomers and immigrants to Canada.

In April 2022, the university announced its new name of Toronto Metropolitan University. Learn more about our next chapter.

The Opportunity

Student Life & Learning Support is currently seeking a Manager, International Student Experience to oversee the creation, development, assessment and implementation of effective and innovative learning experiences for international students and newcomers to Canada. These initiatives aim to support student retention and success. The position works closely with key partners across the University to build relationships and provide expertise to ensure an integrated international student experience from the point of acceptance to graduation. 
The Manager, International Student Experience collaborates with stakeholders across the university to respond to TMU's commitment to increasing the international student population, disseminating current information to faculty and other stakeholders regarding the international student experience, and providing programs and activities that meet the needs of students. This position reports directly to the Associate Director, Student Equity and Inclusion and directly supervises the student transition & retention focused staff team in International Student Support. 

Qualifications

To help us learn more about you, please provide a cover letter and resume describing how you meet the following required qualifications:

• Completion of a University degree in student affairs, education, or related discipline. Master's degree in a related discipline preferred;
• Minimum of 4 years of experience in an academic and/or student affairs environment;
• Experience managing staff in a unionized environment;
• Knowledge of provincial and national post-secondary education system and academic cultures;
• Knowledge of international education and internationalization issues;
• Excellent program development experience including well-developed knowledge of relevant resources, experience and understanding of international students normally acquired through work in the field/lived experience;
• Commitment and dedication to equity, diversity, and inclusion principles, along with a clear grasp of their significance in fostering success among international students at the university;
• Ability to demonstrate cross cultural and intercultural communication skills;
• Strong oral and written communications skills as well as critical thinking and interpersonal skills; 
• Experience in developing and implementing events, workshops and trainings that enhance the student experience;
• Leadership skills and the ability to work both independently and collaboratively;
• Strong relationship building skills to be able to partner successfully with key stakeholders;
• Strong supervisory skills, including the ability to manage performance and support the professional development of staff;
• Strong strategic-thinking skills with an ability to identify, recommend and collaborate with team members on process improvements and best practices are required;
• Budget preparation and monitoring skills;
• Knowledge of international student Canadian immigration regulations considered an asset.

Additional Information

• An equivalent combination of education and experience may be considered.
• As part of the selection process, candidates may be required to complete an occupational assessment.  
• Applications will only be accepted online through Toronto Metropolitan University's career site.  
• We will provide an accessible experience for applicants, students, employees, and members of the Toronto Metropolitan University community. We are committed to providing an inclusive and barrier-free work environment, starting with the recruitment process. If you have restrictions that need to be accommodated to fully participate in any phase of the recruitment process, please submit your request through the AskHR webform. All information received in relation to accommodation will be kept confidential.