Retail Operations Coordinator (Starbucks)

About Toronto Metropolitan

At the intersection of mind and action, Toronto Metropolitan University (TMU) is on a transformative path to become Canada's leading comprehensive innovation university. Integral to this path is the placement of equity, diversity and inclusion as fundamental to our institutional culture. Our current academic plan outlines each as core values and we work to embed them in all that we do.

TMU welcomes those who have demonstrated a commitment to upholding the values of equity, diversity, and inclusion and will assist us in realizing the benefits of embedding these values into the work at every level and in every unit of the university. In addition, to correct the conditions of disadvantage in employment in Canada and to bring lived experiences to the work, we encourage applications from members of equity deserving groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit Peoples in Canada, First Nations Peoples in the United States, racialized people, Black people, persons with disabilities, women, and  2SLGBTQ+ people. Preference will be given to candidates with lived experiences as people from equity deserving groups, as well as experience working with these communities with which the University works every day. Please note that all qualified candidates are encouraged to apply and we welcome newcomers and immigrants to Canada.

In April 2022, the university announced its new name of Toronto Metropolitan University. Learn more about our next chapter.

About University Business Services

University Business Services (UBS) is a division of the Office of the Vice President Operations and Administration and provides a number of different services to students, staff, faculty and guests of the University. Their mission is to provide and promote revenue generating services which support the academic mission of the University in a way that remains flexible and responsive to the changing needs of the University. UBS comprises several business units including Campus Store, Duplicating and Printing Services, Parking Services, OneCard Office, Food Services, Events and Space Reservation Services and the Urban Farm.

The Opportunity

The Retail Operations Coordinator for Starbucks ensures smooth operations for the Starbucks location. Responsibilities will include:

• Providing daily work direction to the Starbucks Baristas and ensuring a high level of customer service
• Maintaining a safe and clean work environment
• Ensuring there is adequate stock supplies 
• Providing administration support for the retail food services department under the direction of the Food Services Manager.
   

Qualifications

To help us learn more about you, please provide a cover letter and resume outlining how you meet the following specific qualifications:
 

• Minimum of two (2) years' experience leading a team within a front facing customer service retail environment. Relevant Starbucks experience is preferred. 
• Minimum of 1 year related experience in a coffee house or a quick service restaurant, handling opening and closing procedures, cleaning and sanitizing, stocking and rotating stock, merchandising and setting up stations, handling customer complaints. 
• Successful completion of a secondary school graduation diploma 
• Strong oral communication skills to be able to understand and communicate our customer service standards to Senior Service Assistants and Service Assistants, Starbucks (Starbucks Baristas) clearly and effectively, demonstrate and explain new procedures, new promotions, products and policies to new and existing employees.
• Well-developed client service skills to ensure the provision of high-quality customer service that prioritizes hospitality.
• Demonstrated coaching skills to train and advise the Senior Service Assistants and Service Assistants, Starbucks (Starbucks Baristas) on various aspects of customer service
• Strong numerical skills to administer financial duties with the Manager, including inventory control & processes, reconciling daily sales and deposits and inputting final sales data to generate daily reports.
• Excellent interpersonal skills including tact and diplomacy to handle guest problems and complaints by investigating problems, following up with guests and determining effective resolutions.

Additional Information

Additional Notes

• An equivalent combination of education and experience may be considered.
• Applicants who do not meet all of the posted qualifications may, upon the University's sole discretion, be considered to fill a vacancy on an underfill basis.
• Candidates must have a demonstrated record of dependability/reliability and a commitment to maintain confidentiality.
• We encourage all First Nations, Metis and Inuit peoples or Indigenous peoples of North America, to self-identify in their applications.
• As part of the selection process, candidates may be required to complete an occupational assessment as a first step in the screening process before an interview is granted.  Please note, the selection process may go to a 2-round interview process.
• Applications will only be accepted online through Toronto Metropolitan University's career site.
• Toronto Metropolitan University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA), and aims to ensure that independence, dignity, integration and equality of opportunity are embedded in all aspects of the university culture.
• We will provide an accessible experience for applicants, students, employees, and members of the Toronto Metropolitan University community. We are committed to providing an inclusive and barrier-free work environment, beginning with the recruitment process. If you have restrictions that need to be accommodated to fully participate in any phase of the recruitment process, please submit your request through the AskHR web form. All information received in relation to accommodation will be kept confidential.