Sr Delivery Specialist

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuel us, and moments define us.

This role has been posted in locations where we have a Rogers corporate site. We encourage qualified candidates from across the country to apply who can reasonably commute  to one of these locations.

As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are working from home, and are equipped to do so safely and efficiently.

The Senior Delivery Specialist (SDS) is responsible for proactive management of customer orders and communication of defined milestones to both internal and external customers ensuring that customer delivery requirements are executed within defined milestones.

The SDS is accountable for leading the deployment of technically complex projects. Accountabilities include deployment of critical networks that require clear technical understanding of Ethernet technology and topology, wavelength & deployment of dependent network equipment, IP technology, SIP, Unified Communications, Managed Wi-Fi, IoT, and complex wireless onboarding.   

What you will be doing:

• Validate order requests for technical quality vetting order requirements against standard product offers.  If nonstandard, accountable for ensuring the appropriate approvals have been granted and required resources necessary for deployment are engaged
• Responsible for gathering order information to perform order entry into the Rogers systems and project managing the life cycle of an order
• Relay technical design detail to implementation provisioning resources
• Facilitate internal and external Kick off and status meetings and oversee project critical paths
• Define schedule and delivery plans to communicate with customers and assess risk factors
• Ensure compliance with escalation and expedite management processes to ensure effective management, tracking, escalation, and timely resolution for escalated and expedite requests 
• Demonstration of ownership and accountability in all job functions including (but not limited to) management of all communication and delivery tasks during the service provisioning lifecycle, coordination of Test and Turn up and final hand off services
• Responsible for order fulfillment and administration for Business customer orders, ensuring that orders to cash procedures are executed with a goal of shortening the interval cycle to achieve billing
• Manage Mac-D requests for installed R4B services
• Provide added value through tracking of all activity and acting as the liaison between Rogers and our Business Customers
• Build customer relationships by providing prompt and exceptional service through communication and delivery
• Set expectations and hold people accountable; promote teamwork through open and honest conversations
• Take accountability and appropriate action to efficiently resolve issues
• Establish and maintain cross-functional relationships within Rogers departments
   

What you will bring:

• Understand the fundamentals and be able to implement integrated project/program strategies, CAPM, PMP certification an asset
• Knowledge of Ethernet technology and topology, IP technology, SIP, MPLS, Wi-Fi, Unified communications, Wireless technology and infrastructure
• Solid understanding of telecommunications services and equipment
• Three – five years’ experience in a telecommunications operation related field or environment
• Knowledge of Rogers Business services, products and procedures
• Post-Secondary education in a related technology or telecommunications field
• ITIL Certification is an asset
• Proficient in Microsoft Word and Excel
• Proven and demonstrated leadership skills
• Demonstrated excellent communication with technical and management staff, both verbal and written
• A strong sense of teamwork and willingness to work in an ever-changing environment

As a condition of hire, all new employees will be required to provide proof of vaccinations against COVID 19. Any request for an exception under Human Rights legislation must be supported by evidence to be considered by Rogers on a case by case basis.

Please click here to review conditions that may qualify for medical exemption to the COVID-19 vaccine.

Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 4700 Kingsway, Unit 1240 (5766), Burnaby, BC
Travel Requirements: None
Posting Category/Function: Project Management & Coordination
Requisition ID: 256715
 
Together, we'll make more possible, and these six shared values guide and define our work:

1. Our people are at the heart of our success
2. Our customers come first. They inspire everything we do
3. We do what’s right, each and every day
4. We believe in the power of new ideas
5. We work as one team, with one vision
6. We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.
 
Posting Notes:  Corporate