Senior Solutions Manager

We are hiring! Come play a key role in building the future of innovation in Canada. Everyone wants to be part of a transformational team – and that’s exactly what we’re building at Rogers. A team that innovates and a team that wins.

At Rogers, we’re building a team on the leading edge of technology and media, and we’re committed to creating and growing teams that are innovative, fast-moving, bold-thinking, and deliver impact in everything they do. Our world class network offers wireless connectivity across Canada, and we are the market leader in 5G for both coverage and reliability. Not only is our business strong, but so is our culture. We genuinely care about each other and we’re committed to fostering an inclusive and diverse workplace at Rogers to ensure all of our team members feel proud to bring their whole selves to work. We have employee resource groups that build awareness and a culture of allyship for equity-seeking groups, including groups representing People of Colour, LGBTQ2S+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes you different makes us great.

Rogers believes in challenging work, rewarding opportunities and building an inclusive future for everyone. Because when our team learns, grows and reaches their true potential – we can make more possible.

Senior Solution Manager

We are seeking a Solution Manager that will lead in a fast-paced environment, design and deliver new features and systems, launch them, and iterate to incrementally make them better. You will act as a liaison between business stakeholders and delivery teams within the IT and Digital organizations. You will be accountable for working closely with our application and internal Technology teams to design, develop and implement system enhancements. You will participate in the overall planning, execution, and success of a complex cross-functional team, work closely with product management, delivery, and architecture team.  You are an ideal candidate if you have a demonstrated track record of strong product knowledge with a marriage of technology developing end to end solutions to meet the need of the digital team.

What you will do:

• •  
• Support the technical roadmap for the Connected Home Digital portfolio by understanding the overall solution for the digital strategy
• Be a liaison with the channel owners, product owners and all operational teams impacting the digital delivery
• Be the overall Technical Product Owner supporting the team and lead the solutions/programs.
• Provide full end-to-end knowledge of the software solution and design
• Manage a team of solution experts
• Provide management of the software development life cycle both Agile and Waterfall deliverables
• Document development deliverables, schedules, and other necessary information, providing progress reports as required.
• Accountable for IT HLD (High Level Design) /DDD (Detailed Design Document): content, completion and quality.
• Drive & contribute to project solutions - JAD sessions, responsible for gathering input / documenting HLD.
• When required back-fill role gaps (Sr. BSA, PM, SA – Sr. Business Systems Analysts, Project Manager, Solution Architect) as needed.
• Responsible for facilitating requirements / scope trade-off with application teams, business sponsor, and demand organization.
• Accountable for aligning all technology teams (Digital, Network) when delivering IT solutions.
• Support the Project Manager throughout project life cycle.
• Work with Enterprise Architecture and procurement on defining vendor expectations.
• Working with the PM, EM, Application teams and governance in the creation and management of governance/gating artifacts.
• Accountable / responsible for the managing change requests (PCRs).
• Responsible (in partnership with the PM / application teams) for the negotiation of code drop dates in balance with business requested delivery dates.
• Support testing teams/activities: test plan/case consultation and manage defect triage with appropriate application teams.
• Work closely with third party technology vendors; ability to challenge the vendor design to ensure what is being built satisfies the needs of our business partners.
• Liaise with other Technology Solution Delivery groups including the Network and Infrastructure teams to ensure smooth delivery of projects and application support for the business.
• Work with the Consumer Business Unit, Go to Market team, Planning, and Engagement teams to develop realistic project plans that clearly state project deliverables and timelines.
• Manage project and portfolio budgets and assist in managing cost centre financials.
• Coordinate team efforts to resolve complex issues and conflicts and escalate to executive level wherever required.
• Endorse quality, innovation and timely communication of issues / opportunities. Coach team members in delivery, issue management and risk management.
• Liaise with all relevant organizational departments in order to plan and execute projects providing assurance project scopes are accurately and adequately defined in relation to software development.
• Ensure the functionality, performance, scalability, reliability, realistic implementation schedules and system architecture for each project.
• Stay current with trends, techniques, technology and other factors impacting the job incorporating as deemed necessary.
• Actively participate in team meetings and offer recommendations, ideas on design projects.
• Oversee design, code, and test major features in collaboration with development team to deliver complex changes. 

What you will bring:

• •  
• Bachelor’s in Computer Science or related field or equivalent experience required.
• 5+ years of experience in the information technology field.
• 3+ years of experience in a project delivery role in a fast paced/agile environment.
• Previous team management experience preferred.
• Previous IT program management experience preferred.
• General understanding of the company’s overall business operations and products.
• Demonstrated ability of successfully leading complex IT projects and programs.
• Ability to successfully implement and control budgets.
• Must be able to effectively communicate technical information to both technical and non-technical personnel.
• Must be creative, detail oriented and capable of balancing the “big picture” with meeting the day-to-day needs of the organization.
• Must be able to communicate, present and negotiate at any level of management across the organization.
• Excellent interpersonal and communication skills.
• Exceptional written, verbal and presentation skills.
• Excellent organizational skills.
• Must be familiar and comfortable utilizing the Scrum methodology.
• Ability to inform, educate and influence managers and employees to support goals and initiatives in a matrix environment.
• A deep understanding of software engineering practices, object oriented analysis & design, design patterns and algorithms
• Familiarity with the end to end processes of the ecommerce business (field and retail is a bonus)
• Experience with breaking down the customer journey or the agent journey, and implementing process improvements to those journeys
• Familiarity and ability to work with amending inventory and order management systems, including making recommendations in process improvements
• Demonstrated strong technical judgment in conjunction with passionate customer-focus
• Excellent verbal and written communication skills
• Master’s Degree in Computer Science or related field

What we bring:

• •  
• A competitive salary and benefits plan that include access to our Employee Share Accumulation Program, Retirement Benefits and a variety of other perks including 50% off Rogers services and products
• A manager who deeply cares about your development and career at Rogers 
• A team that trusts and wants to win together
• The health and well-being of our team members remains our top priority – our team members have access to expanded benefits support for mental health, financial well-being, supports for parents and virtual health care for our team members and their familiar, as well as access to tools like Headspace, Rogers Masterclass and more
• We launched a National Wellness Fund to provide our team expanded benefits support for mental health, financial well-being, support for parents and Virtual Health Care for our team members and their families to help them cope during the health crisis.

As a condition of hire, all new employees will be required to provide proof of vaccinations against COVID 19. Any request for an exception under Human Rights legislation must be supported by evidence to be considered by Rogers on a case by case basis.

Please click here to review conditions that may qualify for medical exemption to the COVID-19 vaccine.

Schedule: Full time

Shift: Day

Length of Contract: No Selection

Work Location: 1 Mount Pleasant (083), Toronto, ON 

Travel Requirements: Up to 10%

Posting Category/Function: Digital & eCommerce

Requisition ID: 244516

At Rogers Digital, our team doesn’t shy away from big ideas – we bring them to life. We work tirelessly to deliver the best user experiences (period) and build amazing self-serve experiences that our customers want to use. We are customer-obsessed agents of change and are committed to innovation and creating effortless experiences for customers and frontline employees. We use cutting-edge tools and technologies to solve critical and complex problems with award-winning solutions. Our work impacts millions of customers everyday. At Rogers Digital, we’re looking for people who embrace change, take risks, and push boundaries. Learn more about our team and our work @ https://digital.rogers.com/

Together, we'll make more possible, and these six shared values guide and define our work:

1. Our people are at the heart of our success
2. Our customers come first. They inspire everything we do
3. We do what’s right, each and every day
4. We believe in the power of new ideas
5. We work as one team, with one vision
6. We give back to our communities and protect our environment

Posting Notes:  Digital & Technology