External Communication Centre Operator

CSIS is committed to building a workforce that is truly representative of the Canadians it serves by cultivating a diverse and inclusive workplace environment. This will be achieved by increasing employment equity group representation (including persons with disabilities, visible minorities, Indigenous peoples and women) at all levels within the organization through hiring and talent management practices. We will also ensure that appropriate accommodations are made (e.g., specialized equipment, changes to the physical workspace) to provide employment opportunities for all qualified candidates. In support of achieving a greater, diverse and skilled workforce, we strongly encourage those individuals who belong to one or more of the employment equity groups to self-identify when applying.

Job Summary

The Operator is responsible for the processing, transmittal and receipt of operational and administrative message traffic for CSIS and ensuring all communication devices are functional. 

• Organize and schedule the workload to meet deadlines imposed by the message traffic and other agencies.
• Assist and advise in the preparation and processing of outgoing traffic by informing users and instructing staff of new/changing procedures.
• Evaluate messages in accordance with their urgency and destination. Ensure and verify delivery.
• Train and instruct new employees.
• Administer all electronic mail accounts to ensure proper transmission of incoming and outgoing message traffic by retaining/organizing appropriate tracking data.
• Respond to user queries, both domestic and overseas, and resolve problems.
• Monitor /maintain multi-secure communication links and ensure all COMSEC security integrity is adhered to.

Education

• College diploma

The educational program must be from an accredited learning institution recognized in Canada. 

If you completed a program outside of Canada you will be required to obtain proof of a Canadian equivalency at your expense through a recognized credential assessment service.

Note: Any higher level of education could be recognized as experience.

Experience

Two years of experience providing client services and processing information, using computer-based tools.

Assets: 

• Courses in the informatics discipline;
• Experience working in a telecommunications environment.  

Competencies

• Organizational skills / multitasking skills
• Adaptability/Flexibility
• Rigor
• Teamwork
• Client service
• Communication

Conditions of Employment

• Applicants must be willing to work shifts and may be required to work on a 24/7 rotational basis. 
• Flexibility is required in relation to the work schedule that may extend beyond core hours of work based on operational requirements.  

Notes

While we continue to explore opportunities for flexible work arrangements, the majority of work in our organization must be done in the office and cannot be performed at home.

Reference Links

Security Requirements

Others