Front Desk Supervisor | |
| Job ID | 22-41-6D-41-8B-9D |
| Company | Black Rock Oceanfront Resort |
| Location | Ucluelet |
| Province | British Columbia |
| Date Posted | 2021-11-15 |
| Posted Until | 2022-05-15 |
| Job Type | Full-time |
| Job Category | Hospitality |
| Description | |
| Posted: November 15, 2021 Expiring: March 14, 2022 Last Updated: November 15, 2021 Job Type: Full-Time, Permanent Minimum Education: High School Positions Available: 1 NOC Group: Hotel Front Desk Clerks (6435) NOC Job Title: Superintendent Of Services - Hotel Job Number: 706593 Job Location(s) 596 Marine Dr. PO Box 310 Ucluelet, British Columbia V0R 3A0 Canada Job Description Front Desk Supervisor Black Rock Resort Skills: o Exceptional Customer Service o Strong Leadership Skills o Ability to Multi-Task o Flexibility & Patience o Excellent Verbal, Listening, and Written Communication Skills o Ability to Maintain High Service Standard in Pressure Situations Job Outline o Train, schedule, supervise and mentor Guest Service Agents and Night Auditors. o Use property management software to check in/out guests, maintain hotel information, and generate reports o Provide guests with information about Black Rock Oceanfront Resort and the surrounding area o Be an ambassador of the Hotel by taking ownership of the lobby and surrounding areas and greeting/welcoming each guest with a genuine interest in making their stay memorable o Exceed guests’ expectations by providing exceptional customer service, maintaining a professional attitude, and being creative in order to satisfy guest requests o Communicate with Housekeeping and other departments to ensure seamless co-ordination and proper follow-through o Answer telephone calls and respond to enquiries and bookings, forward calls to appropriate associates o Maximize hotel revenue opportunities o Develop and Maintain Standard Operating Procedures o Conducts daily briefing with associates to update them on changes, special programs, motivational ideas, etc. o Calmly and diplomatically resolves and reports all complaints and guest requests. o Reinforce associate appearance and grooming. o Monitors door service and driveway control o Staff accommodation available and extended benefits (after 3 months) Education/Experience o Completion of High School o Minimum 2 Years Hospitality Experience – Guest Services/Front Desk/Bell/Concierge o Education in Tourism and Hospitality an Asset | |
| Start Date | As soon as possible |
| Salary | $23.00/hr |
| Languages | English |
| How To Apply | Email: fkennington@blackrockresort.com Website: https://blackrockresort.bamboohr.com/jobs/ By Mail: 596 Marine Dr. PO Box 310 Ucluelet, British Columbia V0R 3A0, Canada In Person: 596 Marine Dr. PO Box 310 Ucluelet, British Columbia V0R 3A0, Canada |
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