Technical Support Officer
Technical Support Officers are responsible for the set-up, implementation and maintenance of IT infrastructure components, and for the operational and technical support for investigations.
The incumbent will be called upon to find solutions and deploy the necessary equipment and circuits to provide customer support (computers, fiber, servers, software, etc) with the end goal of advancing investigations.
Candidates will provide high-quality, timely and professional services and technical support in a highly dynamic and changing environment, including:
Undergraduate relevant degree, Technologist diploma, or
College diploma/Quebec Cegep diploma of college studies and two (2) years of related experience*
Field of studies:
The educational program must be from an accredited learning institution recognized in Canada.
*Related experience is defined as 2 years of recent experience** in at least two (2) of the following disciplines:
**Recent experience is defined as having worked directly with the technologies in question within the last four (4) years.
Conditions of Employment
Employees appointed indeterminately following a hiring process shall remain in their new position for two (2) years.
Employees must possess and maintain a valid and permanent Canadian driver's license for the duration of their employment in that position.
Flexibility is required in relation to the work schedule that may extend beyond core hours of work based on operational requirements.
Salary is commensurate with qualifications and experience.
The position is designated CS; therefore, the employee may be eligible for a terminable allowance of 4% of the annual salary.
Official Language Proficiency
Note: Human Resources will only send an invitation to applicants who screened-in.
Candidates must be eligible to receive an Enhanced Top Secret security clearance. The process involves a security interview, a polygraph, and a background investigation that includes credit and financial verifications. The use of illegal drugs is a criminal offense. Drug use is an important factor considered in your reliability and suitability assessment during the selection process. Therefore it is important not to use any illegal drugs from the time you submit your application.
We thank all applicants for their interest in CSIS. However, only those who are selected for further consideration will be contacted.
For more information, visit CSIS for Technical Support Officer