Guest Service Representative | |
| Job ID | 0A-E2-17-A8-3B-D7 |
| Company | Wickaninnish Inn |
| Location | Tofino |
| Province | British Columbia |
| Date Posted | 2022-08-10 |
| Posted Until | 2023-02-06 |
| Job Type | Full-time |
| Job Category | Accommodations |
| Description | |
| Join our Front Office Team as a Guest Service Representative, where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as an AAA 4-Diamond Resort and T&L World's Best Hotel. Objectives: Take and process reservation calls Welcome guests, check in and check out guests, Guest Orientation Deliver amenities (fruit plates, room deliveries etc.) Answer enquiries regarding the Inn's services and registration by telephone, email and written correspondence, and in person Guest Service and Concierge related tasks such as arranging recreation trips and recommending local activities/dining options Some duties may change due to COVID-19 operating regulations/standards Wage is $19.00 per hour. Financial commitment incentive and staff accommodation are available. Wages may be increased due to annual salary reviews, provincial minimum wage changes or at the employer's discretion. 2 positions available. Benefits: Group Insurance benefits (incl. Vision care benefits, Dental care benefits, Travel insurance) RRSP matching Gratuities, commissions Other Benefits (incl. Hotel/Restaurant discounts, free parking, wellness programs) Job Requirements Exemplary guest service skills and a demonstrated willingness to exceed guest expectations are the minimum expectations for all Wickaninnish employees Must be willing to be part of a world-class Front Office team Completion of a 2-year college program in Hotel Management/Front Desk Operations or equivalent experience (Minimum 2 years' experience in the Service Industry or 1 years of experience in a high-end luxury facility) is necessary Previous Reservations experience is an asset A professional and groomed appearance is required Excellent interpersonal and communication skills, both written and verbal are needed Strong organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem solving skills are necessary Working knowledge of Maestro, Microsoft Word and Excel and File Maker Pro are assets Must enjoy working evenings and weekends Valid Class 5 Driver's License Ability to maintain all COVID-19 operating regulations/standards A mutual understanding of your employment duration will be determined during your interview As a term of employment, all team members must have a minimum of one dose of a COVID-19 vaccine, and if not fully vaccinated, be committed to receiving their second dose within 6 weeks of being hired. Proof of vaccination is required. | |
| Start Date | As soon as possible |
| Salary | $19.00 Per Hour |
| Languages | English |
| How To Apply | In order to apply for this career opportunity, please send your resume and cover letter to jobs@wickinn.com. By submitting an application you are attesting that the information given is accurate and you give consent to The Wickaninnish Inn to verify through means of previous employer contact and collection of information directly or in directly through public social media. As we receive a high volume of e-mails, we are only able to respond directly to you if your Resume and interests align with our currently available positions. Due to the volume of applications we will only be contacting applicants that we feel are most compatible with our property. |
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