Library Assistant (User Services) | |
| Job ID | FA-7D-2D-83-AC-93 |
| Company | Western University |
| Location | London |
| Province | Ontario |
| Date Posted | 2024-04-29 |
| Posted Until | 2024-05-29 |
| Job Type | Full-time |
| Job Category | Public Administration |
| Description | |
| Classification & Regular Hours Hours per Week: 35 Salary Grade: Level L Please note, there are multiple vacancies available. This is a temporary role with a contract end date of May 31, 2025. Secondments are Welcome Click here for more details on secondment opportunities. About Western Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference. About Us Western Libraries provides the library and archival expertise and infrastructure - information resources, technology, people, and spaces - required to cultivate and mobilize knowledge, and accelerate excellence in teaching, research and scholarship. Responsibilities In this project-based position, the Library Assistant (User Services) is responsible for the timely, accurate and efficient manner of processing library materials in various formats (e.g. books, journals, scores) to be shifted on library shelves and or sent to offsite storage. The Library Assistant will also provide timely, effective and courteous customer service to library users, and assists with the delivery of library and information resources within Western Libraries). The Library Assistant will utilize the Library Services Platform and in accordance with Western Libraries policies and procedures. The Library Assistant provides circulation, directional, technical and reference related assistance and support to library users, and provides support for document delivery, collections maintenance and outreach and events. This role also assists with monitoring and troubleshooting equipment and with identifying and reporting facilities issues to ensure a safe library space is maintained Qualifications Education: - 2-year community college diploma Experience: - More than 6 months of experience providing front-facing public service, preferably in a library setting Knowledge, Skills & Abilities: - Ability to demonstrate patience and focus to complete detailed administrative tasks - Familiarity with Library of Congress classification system and related library policies and procedures - Manual dexterity with strong fine motor skills to handle a variety of library materials - Ability to establish rapport with people from diverse backgrounds and to establish and build healthy working relations with library staff and users - Ability to maintain a positive, outgoing attitude with genuine customer service orientation, with the ability to identify and understand customer needs, and provide appropriate solutions - Verbal and written communication skills to clearly express ideas in an objective manner, and adapt communication style to suit the situation and audience - Demonstrated ability to take initiative, to work independently and follow through on work assignments - Ability to apply active listening to hear and understand the complete message being communicated - Ability to multi-task and maintain an organized and effective personal work environment - Adapts readily and effectively to changing priorities and demands - Ability to demonstrate patience and focus to complete detailed administrative tasks with strong attention to detail and accuracy to ensure seamless access to Library materials - Ability to interact professionally with students, staff, faculty, and other members of the University community - Ability to work independently and effectively as a member of the team to achieve department goals - Basic proficiency required in Microsoft Office in order to prepare email, correspondence, input departmental data in spreadsheets, other records systems and with content management systems - Familiarity with software applications used by Western preferred - e.g. Cascade, integrated library services platform software - Familiarity with Western policies and guidelines preferred - Ability to work within a flexible schedule (evening and weekend hours) to accommodate Western Libraries' events and activities. Union Statement Western welcomes applications from all qualified individuals; however, it is the university's policy to give first consideration to all qualified UWOSA applicants. Western Values Diversity The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression. Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194. Please Note: We thank all applicants for their interest; however, only those chosen for an interview will be contacted. | |
| Languages | English |
| How To Apply | Click 'Apply Now" Interested applicants are asked to visit https://recruit.uwo.ca for further information and to apply online referencing job #34932 by midnight on May 10, 2024. |
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