Manager, Network Ops Control Centre | |
| Job ID | F6-06-35-A4-EF-BF |
| Company | Northwestel Inc. |
| Location | Yellowknife |
| Province | Northwest Territories |
| Date Posted | 2024-04-30 |
| Posted Until | 2024-05-30 |
| Job Type | Full-time |
| Job Category | Miscellaneous |
| Description | |
| This is accountable for the monitoring, maintenance, repair, upgrading and overall central technical support of NorthwesTel's network system including Wireless, Internet Provider (IP) service, Wide Area Network (WAN), Switching, Transport, Data and Video networks. This role also involves ensuring that network utilization and availability statistics are maximized and within designed performance standards. Responsibilities Include: Incident Management Change Management Problem Management Provisioning (Advanced Services) Assurance (Level 1& 2 Support) New Service Introduction Process Improvement Staff Development Customer Relations and SLA Management Increase Assurance Skill set & Workload Creating and maintaining CRTC and customer related reporting This position has the following direct reports: NSS Switching and Transport (3); Network Operations Control Centre Technician (9); and Change Coordinator. | |
| Start Date | June 15th |
| Education Requirements | Bachelor's degree in Engineering or Computer Science with a minimum of seven (7) years of telecommunications experience, preferably in operations, of which at least three (3) years are in a leadership role. Proven ability to lead and motivate a team through change learning new systems and applications. Excellent communications skills (oral, written & listening) with a proven ability to express technical requirements in business terms. Proven ability to work under pressure with conflicting priorities. Proven conflict resolution skills. Strong interpersonal and customer relations skills Ability to think critically and analyze data and form conclusions based on information from a variety of sources. Certification in IT Infrastructure Library (ITIL) would be considered an asset. |
| Languages | English |
| How To Apply | Click "Apply Now" |
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