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Manager, Contact Centre

Job IDMANAG01523-5307
Date Posted2021-04-15
Job TypeFull-time
Job CategoryTelecommunications
*************************Applications will be accepted until 11:59, Sunday, May 23, 2021************************* The Manager, Contact Centre is responsible for hiring, training, coaching, and motivating their team members to provide excellent service to our customers. They set objectives, monitor team performance and manage overall contact centre metrics. The Manager is responsible for supporting and developing their team to put the customer first. The Manager, Contact Centre needs to be an authentic leader able to act with integrity, model, a compelling vision of customer service, but their team members first, be comfortable with using data and find creative solutions to challenges.

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