Front Desk Supervisor | |
| Job ID | FB-25-DF-C2-E1-AF |
| Company | Robin Hood Inn & Suites |
| Location | Victoria |
| Province | British Columbia |
| Date Posted | 2020-10-28 |
| Posted Until | 2021-04-26 |
| Job Type | Full-time |
| Job Category | Accommodations |
| Description | |
| -Supervise Front Desk operations during your assigned shift to a consistently high standard. -Ensure guests’ needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable. -Motivate, train, and lead front office colleagues. -Responsible for the smooth transition of shifts, ensuring that there is adequate communication of the daily operation between employees and shifts. -Assist with the training, coaching and development of team members. -Assist with interviewing and hiring team members. -Ensure that all financial transactions are processed correctly, and monitor that proper procedures are being followed and necessary tasks are completed properly by front desk agents. -Manage, resolve or escalate any and all Guest complaints in a friendly and professional manner to the standard of the Robin Hood Inn & Suites. -Oversee that all in-coming phone calls are answered in a professional manner. -Process check-ins and check-outs, verify billing, create reservations, and process special requests; Present statement(s) of charges to departing guests and receive payment(s). -Ensure inter-departmental communication and cooperation in the interest of better guest satisfaction. -Maintain the safety and upkeep of guest areas in the indoor and outdoor spaces of the property including the removal of snow and ice and other hazards. -Work safely. Obey all health and safety policies and procedures and report injuries and hazards immediately. -Additional duties may be assigned to help meet guest needs. | |
| Start Date | As soon as possible |
| Salary | $23.00 Per Hour for 40 hours per week |
| Education Requirements | Diploma |
| Experience | 1 year to 2 years front desk experience |
| Languages | English language ability |
| Other | Group insurance benefits offered |
| How To Apply | Email: gm@robinhoodinn.ca By Mail: 136 Gorge Rd, Victoria, British Columbia V9A 1L4, Canada In Person: 136 Gorge Rd, Victoria, British Columbia V9A 1L4, Canada |
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