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Expert Product Management

Job IDE3-12-A8-5D-30-96
Location6 Locations Available
ProvinceAcross Canada
Date Posted2021-09-10
Posted Until2021-11-09
Job TypeFull-time
Job CategoryInformation Technology
The role of Expert, Product Manager (Supply Chain Operations / Customer Data Services) translates business requirements into formal product roadmaps and works closely with the Business and I&T stakeholders to operationalize these roadmaps for initial development and evolution of the product. The Expert, Product Manager (Supply Chain Operations / Customer Data Services) supports the full lifecycle of the product and as such seeks regular customer feedback related to the product to understand and improve customer satisfaction. The role ensures the product and related enhancements meet business needs based on market trends and CN objectives to automate operations.

Main Responsibilities

Business Partnering – 60%

Create trusted relationships between the Business and I&T organization, ensuring that there is a clear communication channel between the two and that product expectations on either side are aligned
Work with the Business to capture and develop pipeline of product opportunities and innovative ideas
Translate business’ needs into features through a formal product roadmap
Works in close collaboration with the product owners in the Business and I&T delivery team to operationalize the development and evolution roadmaps of the product
Maintain centralized backlog of intake – projects and enhancements
Shape business cases (including the need for change / objective, strategic alignment, benefits, etc.) and promote Business sponsorship
Support the annual budget planning exercise led by Finance
Provide business leaders with insight into innovative technologies that can disrupt or enhance business models / capabilities
Work with Architecture and Delivery Managers to ensure the clarity and accuracy of the product requirements
Evolving Product Management Discipline – 40%

Prioritize product development activities to ensure alignment to both the business and technology strategies
Facilitate the definition and tracking of key metrics related to the product (e.g., performance, financials, etc.)
Collaborate and coordinate with other Product Managers and stakeholders to avoid duplication and manage dependencies
Coordinate with other stakeholders (e.g., procurement, security, architects, innovation), as required
Active participation in industry, railroads committees to align product evolution and drive CN’s agenda
Engage with vendors to understand and influence their product evolution based on CN’s strategic needs
Ensure agile delivery teams deliver product features based on requirements and release scope
Education RequirementsBachelor’s degree in computer science, information technology, engineering or business administration or equivalent degree and experience
Master’s degree in Engineering or Administration would be an asset*
Essential SkillsCompetencies

Business acumen, and the ability to communicate with executives, business domain stakeholders and technical staff alike
Excellent leadership, influence, communication, presentation and facilitation skills
Effective planning and organizational skills
Excellent analytical and technical skills
Ability to develop a product vision and execute to make that vision a reality, with a passion for building great products
Technical Skills/Knowledge

In-depth knowledge of the Product Management discipline
Familiarity with the principles of Design Thinking and Lean / Agile software delivery
Process improvement mindset
Experienced in requirements analysis
Experience10-15 years overall work experience
5 years experience in product management or related role
Demonstrated experience in engaging senior leaders and other stakeholders to support business decisions
Experience in shaping, building, scaling and sustaining products
Experience in diverse roles and increasing responsibilities across Business and IT, although a business-only career is acceptable if business roles included sufficient technology focus
Experience in supply chain operations (intermodal, trucking, etc.)
Experience in transportation & logistics companies*
*Any experience for these above would be considered an asset
Work SettingsAvailable locations:
Montreal, Quebec, Canada
Calgary, Alberta, Canada
Edmonton, Alberta, Canada
Ottawa, Ontario, Canada
Toronto, Ontario, Canada
Vancouver, British Columbia, Canada
Additional SkillsOrganizational Impact

Decision Making & Impacts

The Product Manager will work will all levels of the organization, particularly senior decision makers in the CN business and I&T org. The Product Manager is responsible for making recommendations that influence the technology and product roadmaps. The Manager will be expected to use their discretion on when to escalate decisions or issues for management review and input. The Manager will also hold decision-making authority on prioritization of technical features in products and changes made as part of product evolution.

Level of Interaction/Influence

The Manager will interact day-to-day with the product owners in the Business and I&T colleagues including Release Train Engineer, Portfolio Manager, Program Manager, Sr. Delivery Manager, and Sr. Product Manager. Additionally, the Manager is expected to be comfortable interacting with senior CN executives at the VP and SVP level.

Employees Supervised/Organizational Structure

This position is an individual contributor reporting to the Senior Manager – Product & Design.
OtherThis role may require occasional business travel (10-20% of the time) in accordance with CN policy for meetings. Must be able to travel in the United States
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