Computer Support Specialist / Specialiste En Soutien Informatique | |
| Job ID | D8-90-59-01-32-CA |
| Company | National Research Council Canada |
| Location | Within A National Research Council Office Across Canada |
| Province | Across Canada |
| Date Posted | 2023-11-17 |
| Posted Until | 2023-11-26 |
| Job Type | Full-time |
| Job Category | Information Technology |
| Description | |
| Great Minds. One Goal. Canada's Success. Help bring research to life and drive your career forward with the National Research Council of Canada (NRC), Canada's largest research and technology organization. We are looking for a Computer Support Specialist to support our Knowledge, Information, and Technology Services Branch (KITS). The ideal candidate would be someone who shares our core values of Integrity, Excellence, Respect and Creativity. The incumbent will work as a member of the Standards and Desktop Infrastructure team within the Knowledge, Information, and Technology Services Branch (KITS), providing clients with IT support services for distributed computers and networks within the various Research Centres/Branches/IRAP of NRC. He/She/They will assist in managing and maintaining the Windows, Linux and Mac computers in the production environment using centrally managed tools like GPO, Altiris, WinPE, Ghost on Windows, Centrify, Satellite and Ansible for Linux, and Jamf for Mac. Assisting with writing documentation and creating/reviewing processes. He/She/They will be participating in the Mercury project to onboard current Linux and Mac machines into our infrastructure. ********************************* De grands esprits. Un seul but. La prosperite du Canada. Contribuez a la realisation de travaux de recherche strategiques et poursuivez une carriere prometteuse au Conseil national de recherches du Canada (CNRC), la plus grande organisation de recherche et de technologie au Canada. Nous sommes a la recherche d'un specialiste du soutien informatique pour appuyer notre Direction des services du savoir, de l'information et des technologies (SSIT). Le candidat ideal serait une personne qui partage nos valeurs fondamentales de responsabilite, de leadership, d'integrite, de collaboration, d'excellence, de respect et de creativite. La personne retenue fera partie de l'equipe responsable des normes et de l'infrastructure des postes de travail au sein de la Direction des services du savoir, de l'information et des technologies (SSIT). Elle fournira aux clients des services de soutien informatique pour les ordinateurs et les reseaux distribues dans les centres de recherche/directions/PARI du CNRC. Elle participera a la gestion et a la maintenance des ordinateurs Windows, Linux et Mac dans l'environnement de production en utilisant des outils de gestion centralisee tels que GPO, Altiris, WinPE, Ghost sur Windows, Centrify, Satellite et Ansible pour Linux, et Jamf pour Mac. Aider a la redaction de la documentation et a la creation/revision des processus. Elle participera au projet Mercury pour integrer les machines Linux et Mac actuelles dans notre infrastructure. | |
| Salary | From $74,552 To $93,612 Per Annum. |
| Education Requirements | College diploma in Computer Science or related field. Bachelor degree in Computer Science from a recognized University considered an asset. Consideration may be given to candidates with significant experience and a High School diploma. ******************************* Diplome d'etudes collegiales en informatique ou dans un domaine connexe. Un baccalaureat en informatique d'une universite reconnue est considere comme un atout. Une consideration peut etre accordee aux candidats ayant une experience significative et un diplome d'etudes secondaires. |
| Essential Skills | Solid knowledge of Windows desktop operating systems. Ability to research and analyze complex IT issues as well as provide sound advice and expertise to clients, other team members, and management. Knowledge of central management tools. Ability to write technical documents. Basic knowledge of TCP/IP suite of protocols. Ability to prioritize work. ****************************** Solide connaissance des systemes d'exploitation de bureau Windows. Aptitude a rechercher et a analyser des questions informatiques complexes ainsi qu'a fournir des conseils avises et une expertise aux clients, aux autres membres de l'equipe et a la direction. Connaissance des outils de gestion centrale. Capacite a rediger des documents techniques. Connaissance de base de la suite de protocoles TCP/IP. Capacite a etablir des priorites dans le travail. |
| Experience | Significant* experience supporting Microsoft Exchange (2019 and Online). Significant* experience in supporting Windows desktop operating systems. Significant* experience installing, configuring, and maintaining the desktop hardware, software and peripherals in Windows operating systems. Significant* experience writing technical documents, including software installation documents and Helpdesk knowledgebase articles. *Significant experience is defined as having the depth and breadth of experience that would normally have been gained performing the duties over a period of two (2) years or more. Experience for some locations considered as assets: Experience in programming and/or scripting. Experience supporting Servers/VM. Experience supporting cloud based infrastructure Experience in supporting LINUX and/or MacOS operating systems. ***************************** Experience appreciable* de la prise en charge de Microsoft Exchange (2019 et en ligne). Experience appreciable* de la prise en charge des systemes d'exploitation de bureau Windows. Experience appreciable* de l'installation, de la configuration et de la maintenance du materiel, des logiciels et des peripheriques de bureau dans les systemes d'exploitation Windows. Experience appreciable* de la redaction de documents techniques, notamment de documents d'installation de logiciels et d'articles de la base de connaissances du service d'assistance. * Une experience appreciable se definit comme une experience dont l'ampleur et la profondeur sont equivalentes a celles associees a la realisation de ces taches pendant une periode approximative de deux ans ou plus. Experience pour certains emplacements consideres comme des atouts. Experience en programmation et/ou en script. Experience du support des serveurs/VM. Experience de la prise en charge d'une infrastructure basee sur le cloud. Experience du support dans les systemes d'exploitation LINUX et/ou MacOS |
| Languages | Bilingue Imperatif BBB/BBB |
| How To Apply | Click "Apply Now" |
 |  |  |  |