Front Desk Clerk (NOC 6525) | |
| Job ID | D3-F9-7C-BE-83-38 |
| Company | Pacific Sands Beach Resort |
| Location | Tofino |
| Province | British Columbia |
| Date Posted | 2021-09-30 |
| Posted Until | 2022-03-29 |
| Job Type | Full-time |
| Job Category | Hospitality |
| Description | |
| Job Type: Full-Time, Permanent Minimum Education: High School Positions Available: 4 NOC Job Title: Front Desk Clerk, Hotel Job Location(s) 1421 Pacific Rim Hwy Tofino, British Columbia V0R 2Z0 Canada Provide 5-star customer service to all guests. Acknowledge and greet guests with a warm and friendly greeting. Maintain a high level of customer service at all time, develop relationships with guests, repeat and future guests to provide maximum personalized guest experience. Answer phone calls and respond to guest emails in a professional, courteous manner. Reserve and assist guests with the booking processes. Resolve complaints- if a complaint cannot be resolved then forward to the appropriate member of the management team to follow through. Collect resort revenue by entering services and changes, computing bills and obtaining payments accurately Answer all inquiries, concerns or requests in a timely manner. Report deficiency issues to the maintenance department. Stay current on local attractions, events and amenities. Ensure professional presentation of front and back offices at all times Coordinate guest shuttles, town runs, shopping and stocking of provisions Assist guests with bike rentals Work closely with the other departments to ensure guest satisfaction Comply with all Resort safety guidelines and be familiar with emergency procedures. Perform other job-related duties and special projects assigned. Qualifications and Experience: Great customer services skills, communication skills and organizational skills Ability to work well unsupervised, at a fast pace while maintaining quality standards Highly responsible and reliable Impeccable grooming and presentation Staff accommodation available + other benefits | |
| Start Date | As soon as possible |
| Salary | $18.00/hr 40 hours per week |
| Languages | Proficient in English both verbally and in written work. |
| How To Apply | Email: hr@pacificsands.com By Mail: 1421 Pacific Rim Hwy Tofino, British Columbia V0R 2Z0, Canada In Person: 1421 Pacific Rim Hwy Tofino, British Columbia V0R 2Z0, Canada |
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