Sales Order Entry Specialist
|Northwestel is hiring a Sales Order Entry Specialist to work with the Sales Support team to create, monitor and drive new sales! Apply today!|
Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Candidates must clearly indicate on their application if they are an Indigenous person, a woman, a person with a disability, or a visible minority if they wish to receive hiring preference.
1. Sales & Service Order Related
Establish new customer accounts and maintain existing accounts as required.
Provide first level administrative support to the sales channel & external customers
Review and process Sales initiated requests for products, services, equipment.
Focus on the service request readiness for processing into SSoL (WFM, CRM).
Ensure completeness and closure for service orders as requested
2. Billing Related
Conduct customer account reviews and Coordinate with Sales Support and Accounts Receivable for applicable credit checks and ensure adherence to Company policy
Coordinate the billing requirements: verification / validation for billable labour and services.
Perform large scale billing migrations (Account to Account or Carrier to Retail)
3. Other duties
Maintain various documents and database records (Salesforce, SAP) as required
Provide open order and account reconciliation reports to sales managers upon request.
Provide training and support as required on Salesforce, SuiteSolution
Challenge existing practices and identify areas for process improvement
Other sales administration duties as required
Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.
Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP's) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
Knowledge and Competencies Required
High School diploma with a minimum of five years' experience providing customer service in a support function processing complex requests for products and services
Demonstrated experience in process improvement, new product introductions, and complex billing migrations (e.g., smart office products, complex circuit products, Carrier to Retail billing migrations)
Intermediate level competency in Salesforce, SuiteSolution (CRM, WFM) and SAP (ORS) with a focus on order-entry, billing and invoicing process & procedures
Knowledge of Northwestel Enterprise products and services including but not limited: Smart Office; complex circuit products; product profiles in SuiteSolution; and order entry requirements into SuiteSolution WFM
Excellent analytical, verbal, written, and interpersonal communication skills.
Must be computer literate and proficient in Microsoft Office (Excel, Word, Outlook).
Customer facing experience and a proven ability to maintain a professional attitude when under pressure dealing with interruptions and restricted timelines for service.
Ability to work effectively individually and as a member of a team with a broad range of duties.
Apart of the recruitment process for this position, candidates may be required to take pre-employment tests and/or complete work simulation exercise to assess job fit
As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.
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