Front Desk Agent

Job IDBB-02-BE-49-5F-8D
CompanyHoward Johnson Hotel And Suites
LocationVictoria
ProvinceBritish Columbia
Date Posted2020-01-13
Posted Until2020-07-11
Job TypeFull-time
Job CategoryHospitality
Description
Your day-to-day
• Be the warm welcome that kicks off a memorable guest experience
• Acknowledge Rewards Club members and returning guests, in person or on the phone
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
• Handle cash and credit transactions
• Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
• Take pride in your appearance and place as a brand ambassador
• Always know what events and activities are on the day’s schedule
• Jump into other ad-hoc duties when your colleagues need your help

Start DateAs soon as possible
Education RequirementsYou’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
Essential Skills• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
ExperienceIdeally, you’ll have spent at least one year in a front desk or guest service position
LanguagesEnglish
Weight HandlingUp to 50lbs (23 kg)
How To ApplyEmail: gm@hievictoria.com