Front Desk Agent | |
Job ID | BB-02-BE-49-5F-8D |
Company | Howard Johnson Hotel And Suites |
Location | Victoria |
Province | British Columbia |
Date Posted | 2020-01-13 |
Posted Until | 2020-07-11 |
Job Type | Full-time |
Job Category | Hospitality |
Description | |
Terms: full time, permanent Your day-to-day • Be the warm welcome that kicks off a memorable guest experience • Acknowledge Rewards Club members and returning guests, in person or on the phone • Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay • Handle cash and credit transactions • Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes • Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns • Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary • Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed • Take pride in your appearance and place as a brand ambassador • Always know what events and activities are on the day’s schedule • Jump into other ad-hoc duties when your colleagues need your help | |
Start Date | As soon as possible |
Salary | $16.00 - $19.00 per hour |
Education Requirements | You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential |
Essential Skills | • True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests • True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay • True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs • True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner |
Experience | Ideally, you’ll have spent at least one year in a front desk or guest service position |
Languages | English |
Weight Handling | Up to 50lbs (23 kg) |
Other | Job Location: 4670 Elk Lake Dr., Victoria, BC V8Z 5M2 |
How To Apply | Email: gm@hievictoria.com Phone: (778) 403-4505 |