Communications and IT Support Associate

Job ID9E-19-C0-83-03-A1
CompanyIndigenous Diabetes Health Circle (IDHC)
Date Posted2022-05-06
Posted Until2022-06-03
Job TypeFixed-term
Job CategoryInformation Technology
6-Month Part-Time (20 hours per week) Contract (with possibility of extension)

IDHC has a virtual work environment with a Head Office in Thorold. The successful candidate may work anywhere in Ontario providing they are able to attending occasional in-person meetings in Thorold.

Position Summary:
The Communications and IT Support Associate works with the Director of Operations to support communications and IT functions. The position requires handling a wide range of communication, marketing, administrative, and executive support related tasks. In addition, this role supports the IT portfolio by providing equipment onboarding and troubleshooting as well as maintaining the equipment inventory.

Key Responsibilities:
- Help implement multi-platform social media strategy that drives engagement. For example, Hubspot CRM, Hootsuite, Facebook, YouTube, Twitter, Instagram and LinkedIn.
- Maintain communications database in Hubspot.
- Assist with managing IDHC's website, including posting content as requested.
- Support the development of new technical applications, such as websites and virtual communities.
- Assist with curating IDHC's visual collateral, including photos, videos, and logos.
- Assist the Operations Director with development and promotional event activities.
- Provide administrative support to the full team, including entering data in Hubspot, preparing mailings, filing, organizing and communicating professionally with stakeholders at all levels.
- Assist with events, including helping in the creation of community-building and fundraising capacity and supporting logistics for all events.
- Assist the Operations Director in other projects and tasks.
- Act as liaison with contractors/suppliers to ensure project deliverables are met;
- Maintain and upgrade professional skills.
- Ensure that the IDHC's public communications are correct, professional and follows the IDHC branding style and AODA guidelines.
- Adheres to professionalism in representing the organization at all times.
- Attend meetings and events concerning communications and partnerships as needed.

Information Technology
- Provide CRM Training, as needed, to all IDHC staff.
- Support CRM implementation, creation of forms, creation of reports, data collection and reporting initiatives.
- Conduct monthly CRM email campaigns.
- Curate CRM database (uploads, scrubbing, and duplicate management).
- Install and configure computer hardware operating systems and applications as appropriate.
- Monitor and maintain computer systems and networks, including maintaining an inventory of equipment.
- Troubleshoot minor computer issues through a series of actions, either face-to-face or over the phone, to resolve issues.
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults (or referring problems to outside contractors).
- Maintain detailed Excel spreadsheet of all IDHC technology inventory, detailing model numbers, passwords, user names, contracts and employee user and more.
- Support the roll-out of new applications as appropriate.
- Set up new users' accounts and profiles and deal with password issues.
Start DateAs soon as possible
Education RequirementsEducation and Experience
- College diploma in communications or marketing, or equivalent experience
- Minimum of two years' experience working as a communications professional for a non-profit or
government agency, or related professional experience
- Hubspot Certification an asset
Essential SkillsKnowledge, Skills and Abilities
- Excellent organizational and time management skills, including the ability to juggle multiple tasks and respond rapidly to new events and competing priorities
- Demonstrated ability to understand and present technical information to nontechnical audiences, and
a passion to bridge the gap between research/complex information and the general public
- Creative problem-solver with an eye for design
- Familiar with content management systems (i.e. WordPress) as well as Client Relationship
Management databases (i.e. Hubspot)
- Strong writing and copyediting skills
- Ability to communicate clearly and effectively
- Sensitivity to cultural differences and understanding of political and ethical issues
- Detail oriented, self-motivated and comfortable working in a small, collaborative team environment
- Advanced knowledge in all MS Office Applications (Word, Excel, PowerPoint, and Outlook) as well
as Hubspot, Hootsuite, YouTube, Facebook, Twitter, Instagram and LinkedIn
- Knowledge of, or background in, Indigenous communities, culture, organizations, Indigenous health,
and diabetes is an asset
- Clear CPIC with vulnerable sector screening required
- The IDHC Vaccination Policy requires all employees to be fully vaccinated against COVID-19. Valid
exemptions pursuant to the Ontario Human Rights Code will be assessed on a case-by-case basis.
How To ApplyPlease submit your cover letter, resume and three references via email by 12:00 pm June 3, 2022 to: The full job description is available on the IDHC website.