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Manager Delivery

Job ID9D-55-A7-AD-7C-1E
CompanyCN
LocationMontreal
ProvinceQuebec
Date Posted2021-09-10
Posted Until2021-11-09
Job TypeFull-time
Job CategoryOffice
Description
Job Summary

The Manager, Delivery is responsible for implementing technology in accordance with enterprise architecture roadmaps. Services provided include producing roadmaps, structuring and organizing design, development, engineering and integration services, for delivery of operationally viable solutions (application, infrastructure, network or operational technology). This role involves mobilizing all necessary human and financial resources, while ensuring the development of technology solutions that satisfy performance, security, availability and reliability criteria, and operational requirements.

Main Responsibilities

Project Delivery – 60 %

· Manage delivery of projects to ensure service level agreements (SLAs) and key performance indicators (KPIs) are met or exceeded
· Maintain tight control over schedule, risks, scope and budget
· Ensure delivery teams have a clear understanding of the project requirements
· Manage various delivery groups on a daily basis
· Ensure quality standards are met
· Identify the business needs and deliver by optimizing residual support costs
· Manage delivery by external partners, in relation to project objectives and CN
objectives
· Ensure that systems and solutions are supportable, sustainable and properly
documented on all technical components
· Manage assignment of delivery resources
· Coordinate with various stakeholders to settle any delivery issues affecting
deadlines, budgets and quality standards

Leading Others – 20%

· Collaborate with Human Resources (HR) to bring new talent to the organization by determining which skills and roles will be required by Project Portfolio
· Provide a positive and welcoming onboarding experience to all new employees
· Recognize employee contribution and career milestones
· Focus on communications and foster collaboration by encouraging teams to work together to accomplish common goals
· Manage employee performance
· Create and enable positive and engaging work environment
· Collaborate, coach and build connections with employees
· Participate in succession planning by contributing to yearly talent review cycle
· Support employee development and help employees reach career goals
· Ensure knowledge is preserved through training and sharing of knowledge

Practice Evolution – 20 %

· Build and maintain client relationships
· Review and monitor performance metrics and proactively identify initiatives to maximize customer satisfaction and delivery speed
· Manage Capex vs OpEx ratio for the portfolio
· Reduce costs, improve quality and continuously accelerate integration
development
· Ensure team consistency in usage of tools related to time management and
documentation
· Ensure proper planning and management of version deliveries
Education Requirements· Bachelor’s Degree in Business, Computer Science, Computer Engineering,
· Electrical Engineering or equivalent
· Agile Coach Certification*
· Agile Scrum Master Certification*
· Kanban Practitioner*
· Project Management Professional (PMP/PMI) Certification*
· *Any designation for these above would be considered as an asset
Essential SkillsCompetencies

· Shares timely information within and across functions to get things done
effectively
· Innovates by solving delivery problems
· Demonstrates analytical thinking and a broad vision when making decisions
· Possess organizational, time-management and prioritizing competencies
· Demonstrates good judgment in decision making and makes difficult and timely decisions
· Is inspirational and innovative
· Prioritizes individual development and continuous learning
· Deals with pressure and change and adapts to changes
· Builds and develops relationships
· Negotiates towards a win-win outcome while taking all points of view into
consideration
· Leverages feedback and coaching to improve performance
· Manages risks and problems appropriately
ExperienceRelevant IT Experience

· Minimum 3 years of relevant experience in IT management
· Minimum 5 years of technical experience in an infrastructure, telecommunications, or technology field
· Experience managing a team of at least 10 people
· Experience in driving transformation and process implementation
· Significant experience in complex problem resolution
LanguagesFluently Bilingual Both Written And Verbal (English, French)
Additional Skills· Good presentation skills
· Good knowledge of the processes, methodologies, tools and techniques used for integration and delivery
· Knowledge of Information Technology Infrastructure Library (ITIL)*
· *Any knowledge for any of the above would be considered as an asset

Employees Supervised/Organizational Structure

The Manager, Delivery reports to the Director. The role requires direct supervision of a team of Solution Integrators and internal or external Project Managers.
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