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Director, Service Delivery

Job ID99-FB-46-1E-23-B6
CompanyMinistry Of Citizens’ Services
LocationMultiple Locations
ProvinceBritish Columbia
Date Posted2019-09-11
Posted Until2019-09-30
Job TypeFull-time
Job CategoryPublic Administration
Ministry of Citizens’ Services

This posting is to establish an eligibility list for future permanent and/or temporary vacancies. We currently have one temporary opportunity until 05/31/2020, which may be extended.

This position can be performed from any of the following communities: Burns Lake, Campbell River, Cranbrook, Dease Lake, Fort St James, Kamloops, Kelowna, Kitimat, Nanaimo, Penticton, Prince George, Quesnel, Smithers, Terrace, Victoria.

Director, Service Delivery

$90,900.08 – $118,400.03 annually (plus $35.88 Bi-weekly Isolation Allowance for Burns Lake, $80.72 Bi-weekly Isolation Allowance for Dease Lake, $38.87 Bi-weekly Isolation Allowance for Fort St. James, or $32.89 Bi-weekly Isolation Allowance for Smithers)

Bring your vision, leadership and strategic planning skills to this important role

Service BC Division is government’s leading provider of citizen- and business-centered services. Through our province-wide network of over 60 in-person service centres and a province-wide Contact Centre, we provide over 600 services on behalf of close to 40 partner ministries and agencies.

The Director of Service Delivery is a senior and integral member of the branch, responsible for implementing a strong service oriented culture and creating an outstanding work environment. This position provides strategic leadership making extensive use of business intelligence, offering strategic insights into citizen expectations, informing the citizen experience, and achieving Service BC’s values and goals. The Director of Service Delivery is also recognized as the expert in the integration of cross government citizen services and citizen centered service delivery practice amongst our partner ministries and agencies.

Qualifications for this role include:

• Progressive related experience in a leadership role overseeing direct client service delivery operations or an equivalent combination of education and experience.
• Experience in program and service delivery planning and evaluation.
• Experience balancing program objectives, priorities and budgets.
• Experience in management of large teams of multi-disciplinary staff in a regional distributed and virtual environment.
• Experience leading and resolving complex staff and/or client issues.
• Candidates with a degree in Business Management, Public Administration, Finance, Commerce, or related discipline may be given preference.
How To ApplyFor more information and to apply online by September 30, 2019, please go to:

Attention: only applications submitted through the BC Public Service’s employment website (see link above) will be accepted.