Customer Experience Analyst | |
Job ID | 97966-en_US-7083 |
Company | TC Energy |
Location | Calgary |
Province | AB |
Date Posted | 2022-01-25 |
Job Type | Full-time |
Job Category | Resource Sector |
Description | |
Customer Experience Analyst Reference Code: 97966
Location: Canada (CA) - Calgary, AB
We all need energy. It warms our homes, cooks our food, gives us light, and gets us where we need to go. It also improves our quality of life in countless other ways. At TC Energy, our job is to deliver that energy to millions of people who depend on it across North America. And we take our job very seriously. The opportunity Our Canada Gas Commercial team is evolving. We are excited to stand up a new team led by the Customer Experience Manager who will be responsible for developing and executing on our Customer Experience Strategy by listening carefully to our customer's feedback, focusing on delivering what matters most to our customers, and taking action by building on improvements and reducing friction along our customers journey. Customer Experience is the relationship that a customer has with a business, it refers to the total experience the customer has with a business based on all interactions and thoughts about the business. At TC Energy we strive to be proactive in our approach to customer experience, invest a lot of time and are intentional in our efforts to work collaboratively with our customers and improve on our customer experience. We recognize that by focusing on our customers and creating a customer centric culture we will create a more positive experience and achieve our goal in Canada Gas to make it easier for our customers to do business with us.
We are seeking the right individual to join our team. We are looking for an enthusiastic and dedicated Customer Experience Analyst to enhance our customer experiences. You will be responsible for creating exceptional customer experiences and ensuring that each touchpoint of our customers' journey is engaging, efficient and effective. Your role is extremely important in our success of driving customer satisfaction and loyalty.
Minimum Qualifications
Preferred Qualifications
About our business
Apply now! Apply to this posting by 02/14/2022 using reference code 97966. You must apply through our jobs system at jobs.tcenergy.com. Only applications submitted through our system will be acknowledged. Applications may be submitted using a mobile device or a desktop / laptop computer. TC Energy is an equal opportunity employer.
Learn more Visit us at TCEnergy.com and connect with us on our social media channels for our latest news, employee stories, community activities, and other updates. Thank you for choosing TC Energy in your career search.
* Depending on qualifications, the successful candidate may be offered a position at a more appropriate level and/or ladder. * Applicants must have legal authorization to work in the country in which the position is based with no restrictions. * All positions require background screening. Some require criminal and/or credit checks to comply with regulations. * TC Energy is committed to provide employment opportunities to all qualified individuals, without regard to race, religion, age, sex, color, national origin, sexual orientation, gender identity, veteran status, or disability. Accommodation for applicants with disabilities is available on request during the recruitment process. Applicants with disabilities can request accessible formats or communication supports by contacting careers@tcenergy.com. For more information, visit TC Energy for Customer Experience Analyst |