Manager, Application Optimization and Support

Manager, Application Optimization and Support

Reference Code: 93882

Location: Canada (CA) - Calgary, AB
Job Category: Information Technology/Systems
Employment Type: Employee Full-time
Relocation Eligibility: This position is not eligible for our relocation program
Application Deadline: 10/29/2021

We all need energy. It warms our homes, cooks our food, gives us light, and gets us where we need to go. It also improves our quality of life in countless other ways. At TC Energy, our job is to deliver that energy to millions of people who depend on it across North America. And we take our job very seriously.

Guided by our values of safety, integrity, responsibility and collaboration, we develop and operate our facilities safely, reliably and with care for our impact on the environment. With our presence across the continent, our people play an active role in building strong communities.

We're proud of how our hard work and commitment sets us apart and benefits society, every day. We're looking for new team members who share our values and are ready to take on exciting challenges.

To remain competitive, support our high-performance culture and allow for more flexibility in the way we work, we offer a hybrid work model and flexible dress code for our eligible office-based workforce in Canada, the U.S. and Mexico.

The opportunity
There has never been a more exciting time to be a part of TC Energy's Information Services (IS) team, and as Manager, Application Optimization & Support, you will be leading a talented team supporting the all of TC Energy's clients. Being a leader in IS means you get to have a real impact on how our business runs and how every one of our team members work every day. You will be a part of the Information Services Management Team and will provide impactful delivery and strategic leadership to the IS organization and TC Energy.

We expect you have business services experience and technical depth; however, our team is looking for a leader who is obsessed with problem management, continuous improvement and delivering outcomes. The Application Optimization & Support team is continually looking for new ways to innovate our services with automation and self-serve options.

What you'll do

• Lead an internal Application Optimization & Support team across Canada and US remotely, that conducts application support, integration and enhancements, internal project support as required
• Lead and manage services conducted by third party service providers: SaaS applications.
• Lead, build, champion and drive:
• Fostering a collaborative and high performing working team
• Develop people with a focus on building the leadership, technical capability, strategic thinking and business acumen that IT leaders require for the future
• Participate as a valued member of the IS Management Team, leaving your mandate and ego at the door and working to deliver our IS strategy: Outcome Obsessed, Always-On and Unleashed SuperPowers
• Review and analyze application support incidents and report on delivery of opportunities for improvement in applications, hardware, documentation, and procedures.
• Lead the application optimization and support team by providing support, feedback, discipline recognition and complaint resolution.
• Facilitate all unit and user testing on application maintenance and enhancements prior to implementation; raise issues and propose solutions as required
• Validate and/or remediate applications in the portfolio to meet minimum cyber security requirements
• Manage asset inventory, including: budgeting, licensing and maintenance for all applications under the portfolio.
• Help set priorities of incoming work to ensure the team is delivering on the most valuable work
• Conduct interviews with perspective candidates for open positions
• Complete any additional responsibilities and/or duties as assigned
• Effectively managing, developing, and training the resources on the application optimization and support team
• Ensuring that all processes used by the application optimization support team are thoroughly documented, consistently audited, and regularly improved
• Conducting and sharing results from service and operation performance reviews
• Coordinating and managing all relevant stakeholders, customers, and other teams that are involved in application support and enhancements.
• Being aware of and managing the costs of running the Application Optimization and Support team.

Minimum Qualifications

• A minimum of 5 - 10 years' experience in related leadership roles
• A completed undergraduate degree in a related discipline from a recognized post-secondary institution or a combination of other education and equivalent work experience
• Experience leading teams of customer facing services
• Proven experience as a transformational leader building world-class teams that make good decisions, drive priorities, and deliver value by coaching and use of performance management skills
• Proven systems thinker with demonstrated skills to lead through complexity, delegation, negotiation, influencing, and value realization

Preferred Qualifications

• Experience within the energy industry will be considered a strong asset
• You are trustworthy, credible, and an enabler who leads with humility and your sense of empathy for diversity of culture is highly evolved
• You obsess about business outcome delivery and create teams that coordinate their effort around driving focused results
• You're a strong communicator, team player, systems thinker, and coach, but you know when to balance with active listening skills
• Ability to disrupt by setting and achieving ambitious goals and take personal pride leading high-performing teams with adaptability and preference for leading within a changing environment

About Information Services
We're driven by the relentless delivery of bottom-line benefits, utilizing talented people, nimble process and the right technology. We're focused on outcome-based innovation and committed to be an idea factory with our business partners. We define success as the delivery of impactful, innovative solutions, not the deployment of technology.

Apply now!

Apply to this posting by 10/29/2021 using reference code 93882. You must apply through our jobs system at jobs.tcenergy.com. Only applications submitted through our system will be acknowledged. Applications may be submitted using a mobile device or a desktop / laptop computer.

TC Energy is an equal opportunity employer.

Learn more

Visit us at TCEnergy.com and connect with us on our social media channels for our latest news, employee stories, community activities, and other updates.

Thank you for choosing TC Energy in your career search.

* Depending on qualifications, the successful candidate may be offered a position at a more appropriate level and/or ladder.

* Applicants must have legal authorization to work in the country in which the position is based with no restrictions.

* All positions require background screening. Some require criminal and/or credit checks to comply with regulations.

* TC Energy is committed to provide employment opportunities to all qualified individuals, without regard to race, religion, age, sex, color, national origin, sexual orientation, gender identity, veteran status, or disability. Accommodation for applicants with disabilities is available on request during the recruitment process. Applicants with disabilities can request accessible formats or communication supports by contacting careers@tcenergy.com.