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Hotel Clerk Supervisor

Job ID90-68-85-AB-FC-C4
CompanyWickaninnish Inn
LocationTofino
ProvinceBritish Columbia
Date Posted2022-08-10
Posted Until2023-02-06
Job TypeFull-time
Job CategoryAccommodations
Description
Join our Front Office Team as a Hotel Clerk Supervisor where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as an AAA 4-Diamond Resort and T&L World's Best Hotel.

Objectives:
Must support and assist the Front Office Manager as they are responsible and accountable for the actions of all Front Office Team Members. Work as a "hands-on" supervisor assisting the team as they strive to meet or exceed guests' expectations
Be the contact person for all guests or team members who may be requiring immediate assistance from the Front Office Supervisor, and/or follow up with guest concerns as necessary
Participate in all Human Resource functions within the Front Office Department, as directed by the Front Office Manager
Contribute and assist in creating a positive atmosphere for learning & development for the Front Office Team Members
Assist in creating, implementing, monitoring and continually improving systems designed to organize and control the efficient flow of guests, team members & supplies through the Front Office Department
Participate in the creation and achievement of the annual budget for the Front Office Department, as directed by the Front Office Manager
Be responsible for the overall cleanliness and physical condition of the Front Office departmental and storage areas
Assist in the completion of assigned administrative responsibilities required to maintain the smooth operation of the Front Office Department
Some duties may change due to COVID-19 operating regulations/standards
Salary is $47840.00 per year. Staff accommodation is available. Wages may be increased due to annual salary reviews, provincial minimum wage changes or at the employer's discretion. 1 position available.

Benefits:
Group Insurance benefits (incl. Vision care benefits, Dental care benefits, Travel insurance)
RRSP matching
Gratuities, commissions
Other Benefits (incl. Hotel/Restaurant discounts, free parking, wellness programs)

Job Requirements
Desire to assist and lead by example and be a pro-active member of the Front Office Leadership Team
Exemplary customer service skills and a demonstrated willingness to exceed guest expectations
Must possess the ability and desire to lead a world-class Front Office team
Excellent Human Resources skills are required
Completion of Secondary School and of a 2-year college program in Hotel Management/Front Desk Operations or equivalent experience (Minimum 2 years' experience in the Service Industry or 1 year of experience in a high-end luxury facility) is necessary
Management or supervisory experience in the Front Office of a high-end full service facility an asset
Excellent interpersonal, verbal and written communication skills are needed
Strong organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem solving skills are necessary
Must have knowledge of standard operating financial statements as well as the budgeting process, scheduling and effective cost management
Working knowledge of Maestro, PMS, Microsoft Word, Squirrel, File Maker Pro, Excel, are assets
Must enjoy shift work and be able to work evenings, weekends and holidays
Valid Class 5 Driver's License
A mutual understanding of your employment duration will be determined during your interview
Ability to maintain all COVID-19 operating regulations/standards
Must be legally authorized to work in Canada
As a term of employment, all employees must be fully vaccinated against COVID-19. Proof of vaccination is required.
Start DateAs soon as possible
Salary$47840 Per Year
LanguagesEnglish
How To ApplyIn order to apply for this career opportunity, send your resume and cover letter to jobs@wickinn.com.

By submitting an application you are attesting that the information given is accurate and you give consent to The Wickaninnish Inn to verify through means of previous employer contact and collection of information directly or indirectly through public social media. As we receive a high volume of e-mails, we are only able to respond directly to you if your Resume and interests align with our currently available positions.