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Supervisor, Dock Operations

Job ID88-02-98-27-C5-79
CompanyCanada Post
ProvinceNew Brunswick
Date Posted2024-05-22
Posted Until2024-06-15
Job TypeFull-time
Job CategoryMiscellaneous
Reporting to the Superintendent, leads a team of employees engaged in the safe and efficient despatch/receipt of mail on the loading docks of major mail processing plants. As the primary link between plant and transportation operations, works closely with both teams to ensure service commitments are met or exceeded. Acts as the "voice of the company", sharing performance expectations, business updates and results regularly with team members.

Job Responsibilities
Below are the main job requirements and responsibilities for the Supervisor, Dock Operations.

Supervises the operation of the loading docks and contributes to the efficient processing and transportation of mail. Sets daily priorities to ensure that deadlines and service commitments are met; ensures that all dock staff are aware of available and committed (SIS) mail that are to be loaded and dispatched on the correct services and within the scheduled timeframe.

As the primary link between plant operations and transportation operations, responds immediately to emerging problem situations pertaining to overloads, carryovers, missed/late services, incorrect or missed dispatches, etc. Communicates with plant operations or the Area Performance Centre on any quality or service issues related to mail received by Receipt and Dispatch operations.

Promotes and implements work place safety and health programs for their work unit. Coaches and directs employees on safe work practices in order to reduce accident frequency and severity; conducts investigations, and reports and follows up on accident incidences. Addresses and resolves health and safety issues in a timely and efficient manner. Conducts safety inspections and takes corrective action to rectify unsafe operating conditions. Oversees the return-to-work and accommodation of employees unable to perform the full range of duties in their job.

Ensures that safety policies, procedures and standards related to vehicle and dock operations are respected at all times by Mail Service Couriers, private contractors and dock operating staff (e.g. wheel chocking, key control, ramps, etc.). Ensures the dock areas are maintained in a safe operating condition takes corrective action and identifies deficiencies to the appropriate management as required. Takes necessary corrective action including discipline in incidents of safety procedure violations.
Job Responsibilities (continued)
Supervises, coaches and provides guidance and leadership to employees, promoting a respectful environment in the workplace. Administers human resources processes such as staffing, performance management, disability management and attendance management. Resolves staff issues, including disciplinary action if required. Consults with Labour Relations and/or union representatives on the application of the terms of the collective agreement. Creates learning and knowledge transfer opportunities for assigned staff.

Liaises with plant operations to ensure that all committed mail is brought to the dock on time to be correctly dispatched, and to anticipate abnormal vehicle capacity requirements (i.e. overloads), through direct on-going contact and daily production meetings.

Ensures the optimal utilization of resources and equipment through the efficient and correct loading of vehicles; e.g. efficient loading of vehicle with priority given to committed mails, reducing the requirement for overload vehicles, reduced dispatching errors and carryovers, and reduced return trips and extra trips.

Monitors all services for compliance to scheduled arrival and departure times and takes corrective action in the form of communications with local and National performance centers on any anomalies. Also monitors all services to ensure compliance with corporate policies and procedures with respect to documentation and other dispatch and arrival recording requirements.

Liaises with plant operations to ensure that enough equipment is available for operational needs. Ensures that all shipping containers are properly identified and correctly stored in assigned holding areas through daily Quality reports.

Through daily monitoring and observation, provides feedback and makes recommendations to Area Transportation Network on optimal planning of tours.

Maintains employees' time and leave to ensure the accurate and timely pay for all employees. Produces reports, resolves related data issues and performs other administrative tasks associated with a team leader role.


High School diploma or provincial equivalent (GED) (Equivalent Experience may be accepted in lieu of a High School Diploma)

Minimum 1 year experience managing a team OR
Minimum 2 years' experience working within a unionized environment
Working knowledge of Microsoft Office (i.e., understand the major features of each software application)

Other Candidate Requirements
Not Applicable


Post-secondary degree/diploma
Start Date05/31/2024
Salary$69,622 Annual Starting Rate 40 Hours Per Week - Evening Shift (14:00-22:00)
LanguagesBilingual Imperative
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