Technical Support Representative | |
| Job ID | 79-EF-2F-E5-12-D3 |
| Company | Rogers Communication |
| Location | Hamilton |
| Province | Ontario |
| Date Posted | 2018-12-20 |
| Posted Until | 2019-06-18 |
| Job Type | Full-time |
| Job Category | Telecommunications |
| Description | |
| At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize her dream. A sports fan celebrate a special moment. Because we believe connections unite us, possibilities fuels us, and moments define us. ROGERS Hamilton (Source Cable, 1090 Upper Wellington St, L9A 3S6 ) is recruiting for a Technical Support Representative to start as soon as possible. This is a temporary position on a one year contract. We are looking for a customer champion who will provide world class service by connecting to our customers, analyzing their needs and resolving technical concerns. Are you someone who goes above and beyond to wow your customers? Do you thrive in a fast-paced, performance driven environment? Would you love to be an ambassador for Rogers/Source Cable delivering what’s next? If so, you should consider a career with us today! You will have direct contact with our customers via telephone, e-mail and walk-in service. You will assist Source Cable in achieving its technical support goals. Successful applicants will possess superior communication skills; customer service experience, computer skills and also be able to thrive in a fast-pace work environment. Responsibilities: • Ability to effectively troubleshoot customer related technical issues including Television, Internet, Wireless Internet, Home Phone, Security. • Knowledge of Windows operating systems and related Internet software including Internet browsers, Email clients and network configuration using tcp/ip. • Troubleshoot issues and schedule and service calls when required. • To respond to questions in a knowledgeable and professional manner. • To be able to work on your own and also in a team environment • To work various 12 hour shifts including weekends 365 days a week in our Technical Support Call center. We support and encourage employees to find long term success and explore opportunities that play to their individual strengths and passions. We value lateral moves as much as vertical promotions – we believe all roles should develop your skills, broaden your experience, and help you continue on a journey to building a rewarding career at Rogers. We’ve established a new set of internal hiring rules to help you find long-term success at Rogers. Click here to access Your Career @ Rogers – Ground Rules and become familiar with the new requirements Schedule: Full time Shift: Rotating Length of Contract: 12 Months Work Location: 1090 Upper Wellington Street (47), Hamilton, ON Travel Requirements: None Posting Category/Function: Call Centre Operations & Technical Support Requisition ID: 129794 | |
| Languages | English |
| How To Apply | https://roge.rs/2rMUMMz |
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