Bilingual Lobby Ambassador | |
| Job ID | 78-9F-AF-DB-59-A0 |
| Company | BGIS |
| Location | Montreal |
| Province | Quebec |
| Date Posted | 2020-01-24 |
| Posted Until | 2020-02-23 |
| Job Type | Full-time |
| Job Category | Miscellaneous |
| Description | |
| The role of the Lobby Ambassador will collaborate with various partners to ensure a high-quality seamless workplace experience is provided consistently for all employees. These partners include facilities and workplace experience teams, client employees, BGIS facilities and project teams, food service operators and fitness center operators. In this role, there is a unique opportunity to influence how employees work, and directly impact their work day. You will work with a team of professionals delivering workplace services including hospitality, reception, event space coordination, space occupancy and mail/package deliveries. In this role, you will be empowered to make decisions that are aligned with the organization’s workplace standards to ensure that the newly renovated space continues to meet the needs of all employees. This role will support the key differentiator of the organization – it’s people, by enabling a culture of high-performance teams. Location details: 220,000 square feet of fully modernized and renovated space, operates 7 days a week 2,000 employees Space includes onsite cafeteria, main entrance, multipurpose rooms, event space, games room, lobby areas, onsite fitness centre, customer centre and more KEY DUTIES & RESPONSIBILITIES Client Support Support customers, visitors and employees in a friendly, knowledgeable and courteous manner at all times Responsible for the workplace experience in designated lobby/service areas – welcoming employees, assisting with inquiries/questions, building access and badges Have an extensive knowledge of the workplace – technology, meeting rooms, multi-purpose and shared spaces, amenities and places of interest, and be able to communicate these confidently and articulately to employees and guests Act as an ambassador for the Workplace Experience program Answer incoming calls promptly, in a professional and courteous manner Maintain and issue program related materials supporting onboarding and training of the Experience team Assist with minor event planning and meeting space set up Provide local amenities maps Use operational knowledge of the facility to provide swift resolution of any challenges experienced by employees or guests Manage security access cards for visitors and contractors. Submit work orders for maintenance (including technology), work space or janitorial issues, to ensure timely response and tracking for continuous improvement Ensure workplace health and safety guidelines are followed, and report any violations or near-misses to Manager/Client/BGIS partners Technology Assistance Escalation point of contact for office and technology issues Demonstrate new technologies released in support of enhancing the workplace experience Administer triage for meeting room technology- i.e. reset, reboot meeting room panels and lobby touch screen and/or manage escalations Manage locker/file cabinet inventory assignment KNOWLEDGE & SKILLS Lobby Ambassador must be Bilingual French (fluent in both written and verbal communication) This role requires the Lobby Ambassador to work on site Monday to Friday (during business hours) College diploma with 1-3 years of job-related experience, ideally in a Corporate or Tourism/Hospitality environment in a concierge, host or reception role High level of people skills - service oriented, customer-focused and a can-do attitude Able to exercise sound judgement, make decisions, provide direction, work with a high level of confidentiality and discretion Strong written and verbal communication skills Strong computer skills, including MS Office (Word, Excel, PowerPoint, Skype for Business), collaboration tools, service ticket applications and badge access applications Self-starter, able to work independently as well as in a team Pro-active, approachable, and solution-based Ability to handle multiple priorities and work under pressure Strong organization skills Licenses and/or Professional Accreditation None Required BGIS123 | |
| Languages | French, English |
| How To Apply | Please apply online on to the link below: https://trr.tbe.taleo.net/trr01/ats/careers/v2/viewRequisition?org=BGIS&cws=68&rid=10173 |
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