Guest Service Representative | |
| Job ID | 6C-A0-B5-FC-03-DE |
| Company | Wickaninnish Inn |
| Location | Tofino |
| Province | British Columbia |
| Date Posted | 2021-11-02 |
| Posted Until | 2022-05-01 |
| Job Type | Full-time |
| Job Category | Hospitality |
| Description | |
| Join our Front Office Team as a Guest Service Representative, where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as an AAA 4-Diamond Resort and T&L World's Best Hotel. A Guest Services Representative (GSR) is the Wickaninnish Inn's version of a Front Desk Agent, and then some. The GSR not only greets guests and checks them in but they also become that guest's personal contact throughout their stay. The position offers a great deal of flexibility to "think outside of the box" and positively impact guests' experience. A GSR often has the opportunity to speak with a guest on the phone, make their reservation arrangements, and be the one to greet and check them in upon arrival and bring them to their room to get them settled in! Objectives: · Take and process reservation calls · Welcome guests, check in and check out guests, assisting with luggage · Answer enquiries regarding the Inn's services and registration by telephone, email and written correspondence, and in person · Deliver amenities (fruit plates, room deliveries etc.) · Guest Services and Concierge related tasks such as arranging recreation trips and recommending local activities/dining options · Present statements of charges to departing guests and receive payment · Some duties may change due to COVID-19 operating regulations/standards | |
| Start Date | As soon as possible |
| Salary | $18.00 Per Hour |
| Credentials | · Valid Class 5 Driver's License |
| Education Requirements | · Completion of a 2-year college program in Hotel Management/Front Desk Operations or equivalent experience (Minimum 2 years' experience in the Service Industry or 1 years of experience in a high-end luxury facility) is necessary |
| Essential Skills | · Exemplary customer service skills and a demonstrated willingness to exceed guest expectations are the minimum expectations for all Wickaninnish employees · Must be willing to be part of a world-class Front Office team · A professional and groomed appearance is required · Excellent interpersonal and communication skills, both written and verbal are needed · Strong organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem solving skills are necessary · Working knowledge of Maestro, Microsoft Word and Excel and File Maker Pro are assets · Must enjoy working evenings and weekends, overnights and shifts · Valid Class 5 Driver's License · Ability to make a commitment of 18 months to the position · Ability to maintain all COVID-19 operating regulations/standards. · As a term of employment, all employees must be fully vaccinated against COVID-19. Proof of vaccination is required. |
| Experience | · Completion of a 2-year college program in Hotel Management/Front Desk Operations or equivalent experience (Minimum 2 years' experience in the Service Industry or 1 years of experience in a high-end luxury facility) is necessary · Previous Reservations experience is an asset |
| Languages | English |
| Other | Benefits: Gratuities Commission Dental Benefits Group Insurance Benefits Life Insurance Benefits RRSP Benefits Vision Care Benefits Other Benefits (Hotel/Restaurant Discounts, Recreation Discounts, Free Parking) Wages may be increased due to annual salary reviews, provincial minimum wage changes or at the employer's discretion. By submitting an application, you are attesting that the information given is accurate and you give consent to The Wickaninnish Inn to verify through means of previous employer contact and collection of information directly or in directly through public social media. Due to the volume of applications we will only be contacting applicants that we feel are most compatible with our property. |
| How To Apply | In order to apply for this career opportunity, please submit a Resume and Cover Letter to jobs@wickinn.com |
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