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Customer Experience Analyst

Job ID6B-E5-63-23-73-D7
CompanyFarm Credit Canada
LocationRegina
ProvinceSaskatchewan
Date Posted2021-07-05
Posted Until2021-07-25
Job TypeFixed-term
Job CategoryAgriculture
Description
Job Number: R-1002566
Locations: Regina, Saskatchewan; various FCC offices may be considered
Closing Date (MM/DD/YYYY): 07/25/2021
Worker Type: Term (Fixed Term)
Language(s) Required: English
Term Duration (in months): 14

Focus on customer experience needed
Administer FCC’s customer feedback program and analyze what they have to say. Collaborate with members of the team responsible for lending operations to ensure the customer perspective remains top-of-mind in every interaction.

What you’ll do:
- Monitor customer and employee feedback
- Manage customer recognition and resolution programs
- Help district leaders with their research, data compilation and presentations
- Provide administrative and tactical support for projects

What we’re looking for:
- Detail-oriented and organized multi-tasker
- Strong communicator with a passion for exceptional customer experience
- Team player who likes to help others succeed

What you’ll need:
- A bachelor’s degree in business administration or commerce and at least two years of related experience (or an equivalent combination of education and experience)
- Understanding of project management methodology
- Working knowledge of FCC’s operations
Start DateAs soon as possible
SalaryTo Discuss
LanguagesEnglish
How To ApplyTo apply, please click Apply Now!