PROGRAM ADMINISTRATOR

Program Administrator

JD 0992

MACcelerate is McMaster University’s dedicated MedTech and digital health accelerator, launched in January 2024 at the Waterloo Regional Campus of the Michael G. DeGroote School of Medicine. With offices at Communitech and WRC Medical School, MACcelerate supports health innovation by connecting early-stage and scaling ventures with McMaster clinical expertise, research talent, and real-world healthcare insights. The Waterloo Regional Campus has a longstanding focus on community-based medical education and health technology innovation, making it an ideal home for this accelerator.

The best medical innovations occur when health care professionals, entrepreneurs and technologists collaborate. MedTech innovators have expressed that they struggle to identify or access the right clinical advisors and support. MACcelerate’s programs and services bridge the gap between McMaster’s clinical and research strengths with the needs of health tech startups to transform ideas into patient-focused and market-ready solutions.

The Program Administrator plays a vital role in the successful execution, administration, and communication of these programs and the day-to-day operations of the unit. Ideal for someone who thrives in a dynamic, high-autonomy environment, this role blends creativity and organization to help shape the future of MedTech innovation.

Job Summary: Responsible for providing support for the efficient operation of an academic program or department. Responsible for providing overall administrative support including coordinating some aspects of the program such as curriculum administration, promotion, recruitment, admissions, resource and financial management. Requires independent decision making within a delegated area of authority and the exercise of leadership in the management of support services.

Purpose and Key Functions:

• Identify and analyze problems with the program and prepare recommendations for review and approval by the program Director.
• Collect, analyze, assess, and summarize information relevant to the decision-making process and develop recommendations for final approval and implementation.
• Advise registered and prospective students of program options and requirements which requires maintaining knowledge of course and program curriculum.
• Counsel students to ensure that they understand that course and program selections adhere to established academic, prerequisite, and graduation requirements.
• Assess student priority for limited registration in courses and provide suitable alternatives to meet degree requirements.
• Provide students with information regarding program policies and information about program requirements.
• Use existing admissions criteria to assess program applications and determine which applications are declined admissions and which are eligible for acceptance.
• Review and evaluate academic records to assist students in determining if they are eligible to continue in and graduate from the program.
• Investigate questions and resolve problems concerning program, curricula, and admissions.
• Act as a mediator between faculty and students when dealing with various issues, including but not limited to, special accommodations, scheduling conflicts, grades.
• Gather and compile information required for a variety of documents and reports, including but not limited to, program accreditation, enrolment, and degree audits.
• Develop estimates of time, resources, and budgets for various program activities and events.
• Assist in developing the program budget for review and approval.
• Maintain the program budget. Create financial projections to the program budget throughout the fiscal year.
• Exercise appropriate controls, monitor, and reconcile accounts.
• Develop marketing and advertising brochures for a variety of purposes, functions, and events.
• Promote the program to visitors and representatives both internal and external to the University.
• Represent the program at various recruitment events.
• Create content for the program website. Update information and maintain the website.
• Survey and monitor academic programs offered by competing institutions and conduct research into pedagogical practices.
• Responsible for the administration and collation of course evaluations and the creation of, monitoring and collation of alumni surveys.
• Prepare and potentially deliver presentations for recruitment purposes.
• Facilitate meetings with, including but not limited to, program stakeholders and student groups.
• Plan and coordinate arrangements for annual events and meetings.
• Source pricing information and recommend actions regarding the purchase of equipment and supplies for the program.
• Input financial and other information required to process payroll.
• Update and maintain student records and databases.

Supervision:

• Occasionally provide orientation and show procedures to others.

Qualifications:

• Bachelor's degree in a relevant field.
• Requires a minimum of 3 years of relevant experience.

Assets (Preferred Qualifications):

• Independent and adaptive: Proven ability to work autonomously in fast-paced, changing environments with initiative, sound judgment, and attention to detail.
• Project and program coordination: Experience organizing and managing logistics, events, stakeholder engagement, content delivery, and program evaluations.
• Marketing and communications: Skilled in digital outreach, content creation, and promotional activities, including social media and websites.
• Budget and financial support: Proficient in tracking budgets, processing invoices, and generating financial reports.
• Technical proficiency: Competent in Microsoft 365, Google Suite, WordPress, and database tools.
• Entrepreneurial mindset: Experience in startups or innovation settings; highly curious, solutions-oriented, and organized.
• Interpersonal excellence: Strong communication, conflict-resolution, and stakeholder relationship skills.
• Academic or health innovation experience: Background in post-secondary, MedTech, or digital health sectors.

Additional Information:

Position Requirements:

• Support the planning and execution of MACcelerate’s MedTech and digital health programs and events.
• Coordinate day-to-day operations, communications, and stakeholder engagement.
• Assist with recruitment and triage of startups, researchers, and students into accelerator activities.
• Manage program logistics, events, and partnership meetings within the Communitech hub.
• Maintain marketing materials, website content, and digital outreach tools.
• Track program data and feedback to inform continuous improvement.
• Support budgeting, resource planning, and financial reporting.
• Act as a key liaison between startups, McMaster faculty, students, and healthcare partners.

This is a unique opportunity to join a fast-growing health innovation initiative at one of Canada’s top medical schools. MACcelerate is McMaster’s dedicated MedTech and digital health accelerator, located within the thriving Communitech innovation hub in Waterloo. As part of a small, agile team, you’ll work at the intersection of cutting-edge technology, clinical expertise, and entrepreneurship—playing a key role in shaping the future of healthcare innovation.

In this role, you'll enjoy meaningful autonomy, diverse responsibilities, and the chance to collaborate with visionary startups, leading researchers, students, and industry partners. If you're passionate about innovation, enjoy building systems and structure, and thrive in dynamic, high-impact environments, we want to hear from you.

We thank you for your application.  Please note only those candidates selected for an interview will be contacted.