Guest Service Supervisor | |
Job ID | 67-4C-06-8E-D4-8C |
Company | Days Inn & Suites Aridrie By Wyndham |
Location | Airdrie |
Province | Alberta |
Date Posted | 2021-12-22 |
Posted Until | 2022-06-20 |
Job Type | Full-time |
Job Category | Accommodations |
Description | |
Days Inn & Suites Airdrie by Wyndham, located at 911 Highland Park Cove NE, Airdrie, AB T4A 0R2 is seeking Fulltime Guest Service Supervisor. Duties to include: Hire and train staff in job duties, safety procedures and company policies - Requisition materials and supplies - Establish work schedules and procedures and co-ordinate activities with other work units or departments - Assist clients/guests with special needs - Co-ordinate, assign and review work - Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work - Resolve work-related problems and prepare and submit progress and other reports - Supervises, trains, and manages performance of front desk staff. - Ensures each guest is provided with the best possible experience, utilizing tools and techniques provided by the Guest Service Manager. - Remains calm and alert during emergencies, heavy workloads, and other complications. - Fields guests' complaints and inquiries while developing and negotiating the most effective solutions. - Assists the GSM in verifying and confirming all incoming OTA and third- party reservations for accuracy, rate, payment structures and deposits as required. - Assists the GSM and GM in revenue yielding management meetings. - Perform the duties of a Guest Service Agent or Night Auditor as required. - Support and manage the signature training program for the department including reviewing calls, coaching team members, and performance managing when necessary. - Provide property site tours to potential guests with accurate knowledge of property details and services. - Ability to communicate efficiently between Guest Services Department and all other hotel departments to assure the highest level of Guest satisfaction - Conduct performance reviews and performance management when required. - Complete daily checklists and clearly communicate through daily pass on with colleagues. | |
Start Date | As soon as possible |
Salary | $23/hr, 32-40 |
Education Requirements | Grade 12 preferred |
Experience | 1 to 2 years |
Languages | English |
Other | Days, nights, weekends Benefits: - Provincial health coverage - Group health coverage - Overtime as per labour law |
How To Apply | Apply by email with resume to: generalmanager@daysinnairdrie.ca Or by mail to: 911 Highland Park Cove NE Airdrie, AB T4A 0R2 |