Guest Service Supervisor

Job ID67-4C-06-8E-D4-8C
CompanyDays Inn & Suites Aridrie By Wyndham
LocationAirdrie
ProvinceAlberta
Date Posted2021-12-22
Posted Until2022-06-20
Job TypeFull-time
Job CategoryAccommodations
Description
Days Inn & Suites Airdrie by Wyndham, located at 911 Highland Park Cove NE, Airdrie, AB T4A 0R2 is seeking Fulltime Guest Service Supervisor.

Duties to include:
Hire and train staff in job duties, safety procedures and company policies
- Requisition materials and supplies
- Establish work schedules and procedures and co-ordinate activities with other work units or departments
- Assist clients/guests with special needs
- Co-ordinate, assign and review work
- Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work
- Resolve work-related problems and prepare and submit progress and other reports
- Supervises, trains, and manages performance of front desk staff.
- Ensures each guest is provided with the best possible experience, utilizing tools and techniques provided by the Guest Service Manager.
- Remains calm and alert during emergencies, heavy workloads, and other complications.
- Fields guests' complaints and inquiries while developing and negotiating the most effective solutions.
- Assists the GSM in verifying and confirming all incoming OTA and third- party reservations for accuracy, rate, payment structures and deposits as required.
- Assists the GSM and GM in revenue yielding management meetings.
- Perform the duties of a Guest Service Agent or Night Auditor as required.
- Support and manage the signature training program for the department including reviewing calls, coaching team members, and performance managing when necessary.
- Provide property site tours to potential guests with accurate knowledge of property details and services.
- Ability to communicate efficiently between Guest Services Department and all other hotel departments to assure the highest level of Guest satisfaction
- Conduct performance reviews and performance management when required.
- Complete daily checklists and clearly communicate through daily pass on with colleagues.
Start DateAs soon as possible
Salary$23/hr, 32-40
Education RequirementsGrade 12 preferred
Experience1 to 2 years
LanguagesEnglish
OtherDays, nights, weekends
Benefits:
- Provincial health coverage
- Group health coverage
- Overtime as per labour law
How To ApplyApply by email with resume to:
generalmanager@daysinnairdrie.ca
Or by mail to:
911 Highland Park Cove NE
Airdrie, AB T4A 0R2