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Collections Advisor (Bilingual - French/English)

Job ID5C-A7-D5-71-92-E7
Date Posted2022-09-09
Posted Until2023-03-08
Job TypeFull-time
Job CategoryFinance
This position will work on a Hybrid model and our office location in Hamilton,ON.
Various shifts covering the hours of 7 a.m. to 7:30 p.m. Monday to Friday are required as well as some Saturdays as needed on a rotational basis

Is the Collection Advisor role right for you?
As a Collection Advisor, you'll be responsible for maximizing the collection of overdue payments from customers while minimizing collection costs and loan losses on individually assigned accounts. As an advisor, you will conduct timely and effective collection follow-up discussions on assigned loans in varying stages of arrears and on accounts where a potential risk to the Bank is evident. You'll also:

Conduct payment collection activity to provide the Bank with optimal delinquency ratios and loan losses
Make sound decisions on accepting, rejecting or offering amended payment terms and settlements while conforming to Bank policies
Establish full responsibility for all payment or collection related inquiries, concerns, and/or arrangements
Ensure the delivery of customer service fosters overall customer and business line/department satisfaction

Do you have the skills that will enable you to succeed?
You are fluently bilingual in both French and English Languages as this role serves Nationally
You have excellent communication skills
You articulate a strong presence on the phone that's confident, yet personable
You are a disciplined and focused individual who is motivated to reach daily targets
You think long term and aren't afraid to think outside the box to give engaging alternatives for our customers
You elevate and cultivate your own knowledge through daily interactions with Managers, Team Leaders and Seniors Collection Officers
You are always seeking new challenges and opportunities to grow within the organization
You have significant previous experience in a collections/customer service capacity utilizing the telephone as the primary means of communication
You have significant previous experience collection of delinquent or overdue accounts in the financial services industry or experience collecting on delinquent accounts receivable
You have experience with the Microsoft suite of products including Word, Excel, and Outlook
An understanding of predictive dialer equipment and payment collection systems is an asset

What's in it for you?
During your onboarding into the role, you will be an observant and have the ability to absorb strong listening and negotiations skills through customer interactions and apply these to conversations of your own
You will not only be collecting payments but you will assist our customers through hardship which requires you to think outside-the-box to overcome adversity and give our customers a top-of-the-industry experience in the process.
A positive and inclusive team environment where your voice and opinions are valued. We foster big thinking, professional growth and mutual respect.
A rewarding career path with diverse opportunities for professional development within Canadian Banking
LanguagesBilingual French And English
How To ApplyClick "Apply Now"