User Support Technician | |
Job ID | 56-0A-7E-78-F6-D5 |
Company | Tropical Treets |
Location | North York |
Province | Ontario |
Date Posted | 2019-07-05 |
Posted Until | 2020-01-01 |
Job Type | Full-time |
Job Category | Information Technology |
Description | |
Tropical Treets located at 130 Bermondsey Road, North York, Ontario urgently require a User Support Technician to monitor and maintain our computer systems and networks, provide technical support, customer support and trouble shooting. Job Type: This is a Permanent, full time position | |
Start Date | As soon as possible |
Salary | $30 per hour for a minimum of 30 hours per week |
Education Requirements | College program in computer science, computer programming or networking. Technical Skills: IP based Phones, IP Based CCTV System, Server Backup and Monitoring, Wireless Networking. |
Essential Skills | •Provide technical support to the company; •Check, maintain and ensure that all the systems are running smoothly. •Check and maintain the Office Computers, Labs PC, AP, CCTV, IP Equipment and servers; •Provide system backups. • Assist the Marketing Manager in re-designing web pages, etc; •Identify and resolve technical issues within the factory and Office Networking Equipment. •Provide network and internet support to users; •Troubleshoot and solve technical problems, install or update required software and hardware and recommend software for the company to improve productivity; •Update customer data and produce monthly reports; •Provide advice and training to users in response to identified difficulties; •Set up equipment for employee use, perform or ensure proper installation of cables, operating systems or appropriate software; •Basic desktop trouble shooting - resolving queries over the phone or face-to-face; •Configure user settings and help the end user with their computers, software progress and hardware device; •Set up new equipment and upgrading existing systems •Train new hired staff on new systems; •Hourly security and Backup checks on the computers as the office handles a lot of confidential data |
Experience | 2-3 years experience |
Languages | English |
Additional Skills | 1. Must have excellent technical and interpersonal skills; 2. Ability to explain diverse technical topics in an easy-to-understand language; 3. Ability to help users with complex software and hardware problems |
How To Apply | To be considered for this position please email resume to jobbank@icaninc.ca Strictly no phone calls please. |