User Support Technician

Job ID56-0A-7E-78-F6-D5
CompanyTropical Treets
LocationNorth York
Date Posted2019-07-05
Posted Until2020-01-01
Job TypeFull-time
Job CategoryInformation Technology
Tropical Treets located at 130 Bermondsey Road, North York, Ontario urgently require a User Support Technician to monitor and maintain our computer systems and networks, provide technical support, customer support and trouble shooting.

Job Type: This is a Permanent, full time position

Start DateAs soon as possible
Salary$30 per hour for a minimum of 30 hours per week
Education RequirementsCollege program in computer science, computer programming or networking.

Technical Skills: IP based Phones, IP Based CCTV System, Server Backup and Monitoring, Wireless Networking.
Essential Skills•Provide technical support to the company;
•Check, maintain and ensure that all the systems are running smoothly.
•Check and maintain the Office Computers, Labs PC, AP, CCTV, IP Equipment and servers;
•Provide system backups.
• Assist the Marketing Manager in re-designing web pages, etc;
•Identify and resolve technical issues within the factory and Office Networking Equipment.
•Provide network and internet support to users;
•Troubleshoot and solve technical problems, install or update required software and hardware and recommend software for the company to improve productivity;
•Update customer data and produce monthly reports;
•Provide advice and training to users in response to identified difficulties;
•Set up equipment for employee use, perform or ensure proper installation of cables, operating systems or appropriate software;
•Basic desktop trouble shooting - resolving queries over the phone or face-to-face;
•Configure user settings and help the end user with their computers, software progress and hardware device;
•Set up new equipment and upgrading existing systems
•Train new hired staff on new systems;
•Hourly security and Backup checks on the computers as the office handles a lot of confidential data
Experience2-3 years experience
Additional Skills1. Must have excellent technical and interpersonal skills;
2. Ability to explain diverse technical topics in an easy-to-understand language;
3. Ability to help users with complex software and hardware problems
How To ApplyTo be considered for this position please email resume to

Strictly no phone calls please.