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Customer Service Representative

Job ID54-5D-93-88-96-8D
CompanyMinistry Of Citizens’ Services
ProvinceBritish Columbia
Date Posted2021-05-03
Posted Until2021-05-20
Job TypePart-time
Job CategoryOffice
Job DetailsView attachment
Ministry of Citizens’ Services

We currently have one 0.75 Part Time As and When position available until 01/31/2022. This temporary opportunity may be extended.

Customer Service Representative
$25.28 - $28.56 hourly

Service BC Division is government’s leading provider of citizen- and business-centered services. Through our province-wide network of over 60 in-person service centres and a province-wide Contact Centre, we provide over 600 services on behalf of close to 40 partner ministries and agencies.

The role of a Customer Service Representative is to provide an excellent service experience to citizens and businesses across a broad range of programs. A Customer Service Representative is the frontline contact in the delivery of these services and will provide in-person counter service and telephone services to citizens. Customer Service Representatives are expected to be knowledgeable; citizen service oriented, and exhibit a high degree of tact, diplomacy and discretion. All contacts and service delivery assignments are expected to reflect the spirit of the mission and values statement of Service BC.

Clerical and administrative functions include documentation batching, calculation of fees, recording of transactions, writing related correspondence and reports; and assisting with other administrative aspects of the office.

Qualifications for this role include:

• Secondary School Diploma or GED equivalent.
• Two (2) years clerical and/or administrative office experience, education and/or relevant training which includes:
o Minimum one year full-time equivalent clerical experience (achieved within the past 3 years) in a high volume public facing environment in combination with *relevant training.
*Relevant training could include but is not limited to office administration, cashier training, etc. There will be different combinations of relevant training and one year full-time experience that would result in the person meeting the above standards. One year experience is defined as full time work or combination of part time equivalent to one year obtained within the past 3 years.
• Two (2) years customer service experience, providing excellent in-person information and services to the public which includes:
o Minimum one year full-time experience providing excellent in-person information and services to the public in a high volume, fast paced environment.
• Minimum one (1) year experience handling financial transactions (i.e. payment processing, cash handling) from the public
• Experience/training in keyboarding, word processing, and standard computer applications (i.e. MS Office – Word, Excel, Outlook, Internet, standard computer applications and data bases)
• An equivalent combination of education, experience and/or relevant training may be considered.
How To ApplyFor more information and to apply online by May 20, 2021, please click Apply Now.