SR MANAGER, PARKING SERVICES

Security & Parking Services strive to provide our University Community and visitors, with safe and well maintained parking and transiting infrastructure. We are dedicated to courteous and helpful customer service through information resources, polite and knowledgeable staff, and convenient parking facilities. We encourage voluntary compliance.  We also encourage alternative means of transportation to preserve the environment. We have collaborative initiatives with the office of sustainability, such as go transit, carpool parking, and secure storage and bike locker rentals to meet storage needs for green transit users.

The Senior Manager, Parking Services will review the current parking structure, systems, and operations and develop a plan to modernize parking services. The Senior Manager will oversee both the Parking Administration Manager and the Parking Operations Supervisor and will report directly to the Director of Security & Parking Services.

Accountabilites:

• Under the direction of the Director of Parking and Security the Senior Manager – Parking services will be responsible to report all accountable duties and responsibilities in a timely manner
• Responsible for parking operations for approximately 4,400 parking spaces in 21 parking lots throughout campus and including off-campus locations (Ward Ave., DBHSC, OJN, and RJC) focused on the goal to provide front-line services to faculty, staff, students and visitors focused on improving the customer service, satisfaction and experience.
• Responsible and accountable for all existing policies and regulations are administered in a fair, impartial, consistent and timely manner.
• Responsible and accountable for managing the and budget assigned accounts, (i.e. revenue/expenses accounts, fines and meters) and project fiscal results and make adjustments to current and long-term budgets.
• Responsible to oversee complexity of the parking system, working with external partners
• Responsible to ensure their supervisors monitor and are accountable to review and modernize. The Parking Strategic Plan linked to Campus Master Plan and work with Design & Construction on the overall university commitment to parking space availability,
• Reconstitute the Presidents Advisory Committee on Parking Services
• Reduction in permit types and classifications,
• Responsible for Parking Services customer service options and hours of coverage
• Responsible for all projects and enhancements with the Contractor permit assignment process for consistency of access to permits and reasonable locations to support construction and renovation needs
• Review, Plan and Implement technology upgrades to enhance credit/debit/tap and bar coding options
• Accountable staffing review and job function analysis to identify streamlined services in a one-stop-shop model
• Analyze, Review and Implement all requirements... changing requirements for part-time permit availability and enhanced payroll deduction in support of continuing hybrid return-to-work models
• Parking Lot Facility review
• Enhanced EV access in support of sustainability efforts, and
• Upgrade a maintenance program to address disrepair and deferred maintenance.
• Responsible and Accountable for parking administration, Financial, and Database Management
• Responsible and Accountable for parking administration and parking operations excel in excellent customer services, and communication with all stakeholders with all channels of communication etc. website, email etc.