Position requirements: - Experience assisting with the training and work of others, identifying and analyzing problems, preparing recommendations for review and approval, investigating questions and resolving problems; proposing improvements to processes, monitoring work load, workflow and completion - Experience writing a variety of documents (i.e. reports, guides, training materials, correspondence, minutes, etc.) - Experience using Office 365 tools, Google Suite tools, Adobe in Design, Visio etc. - Experience collecting, verifying, and inputting data into a variety of spreadsheets and databases (e.g. MOSAIC, MedSIS, MedPortal, ExamSoft, etc. - Experience supporting staff and faculty members in a variety of roles/responsibilities - directors, chairs, planners, teachers, facilitators, committees, groups - Experience planning and coordinating a variety of education events and activities and includes experience developing estimates of time and resources for various activities and events - Experience scheduling and ensuring the delivery of curriculum components and learning events; assessing their implementation and identifying improvements needed and possible solutions/approaches - Experience documenting and outlining program processes for use by faculty and staff - Experience identifying and analyzing problems, preparing recommendations for review and approval, investigating questions and resolving problems; proposing improvements to processes, monitoring work load, workflow and completion of tasks - Experience following-up on and ensuring appropriate implementation of decisions made by supervisor - Experience resolving complex problems within area of responsibility, consulting relevant documentation, and liaising with appropriate resource persons to obtain and provide information on a variety of diverse and complex administrative issues - Experience answering complex inquiries via telephone, email, and in person that are specific in nature and includes experience providing policy and procedure information to others (i.e. students, faculty, internal & external partners) - Experience handling a diverse workload in a very busy environment, effectively balancing shifting and competing priorities and demands - Proven experience meeting multiple and simultaneous deadlines and demonstrated ability to perform equally well individually and as part of a team - Advanced organizational skills, superior interpersonal and communication (oral and written) skills, and sound judgement - Empathetic customer service attitude; sensitivity to student, staff and faculty needs - Understanding of the policies and procedures of the University and knowledge of MD programs |